Hi with regards the DAB fiasco
The replacement us not as it seems as you will not have 2 USB ports anymore they have replaced it with one the DAB is not a replacement alls they have done is out a signal booster behind the glove box and got rid of the USB port ...there are a 100s with the same problem the dealer should of told the person before handover this wasn't the case with lots of people I wrote a email to MG and Scott has wrote back with what is a load.BS ..
I have wrote a very strong worded email to me dealer as my vehicle has not just got the DAB problem but also a reverse problem and also it needs a new radar it's been with them for around 3 months now I have drive it for two weeks before it went in.
The company has not gone bist at all they have used the semiconductors on the new model and not in the 23 model as they were told by MG that they want the dealers to get shut of the old model and sell the new model car.
I will copy my email for you to see its strongly worded
MY EMAIL TO MY DEALER DUE TO NUMBER OF PROBLEMS
I Urgent and Furious Complaint Regarding MG HS DAB Radio and Vehicle Issues
Dear Darren Hawkins And Jeff Borg
I am writing to express my immense anger and frustration in the face of the ongoing problems I have encountered with the MG HS DAB Radio and other issues plaguing my vehicle. I have already communicated with Motability to keep them informed, and they have explicitly requested that I file this formal complaint and urge you to take immediate action to rectify these faults. Furthermore, I have been made aware of the dedicated team within Motability that will work tirelessly to ensure prospective MG buyers are well-informed about the numerous faults plaguing these vehicles.
Firstly, I am appalled that I was never informed about the release of the new style MG, which appears to have resolved many of the issues that the 23 plate model should have had in the first place. It is clear to me that MG purposely withheld this information, leading me to believe that they deliberately released an inferior product, only to rectify the faults in a subsequent model. This is an outrageous display of negligence and disrespect towards loyal MG customers.
The problems with the MG HS DAB Radio are beyond comprehension. Despite numerous attempts to address the emergency braking lights and the emergency pedestrian stop malfunctions, the response from your team has been lackluster, to say the least. I refuse to accept that this is an isolated incident, as evidence from various MG forums and social media platforms clearly demonstrates that these faults are widespread. It is absolutely unacceptable that a vehicle, especially one in this price range, would exhibit such critical flaws, jeopardizing not only my safety but also the safety of other road users.
Equally distressing is the issue I have repeatedly raised regarding the reverse parking on an incline. The fact that the DCT gearbox fails to engage when reversing on even a slight incline is a severe safety concern. I am astounded that my concerns have been outright ignored, especially considering the numerous reports from other MG owners who have experienced the same problem. This fundamental flaw compromises the usability and safety of the vehicle, making it unreliable and unfit for purpose.
The inadequacies of the FM radio capabilities provided by MG are utterly infuriating. The "temporary" DAB option offers abysmal audio quality, limited functionality, and an absolute inability to store "favorites." Furthermore, approximately 50% of the listed stations do not work at all, further highlighting the shoddy attention to detail and lack of quality control. The so-called "permanent" DAB fix provided by MG is nothing short of a joke. Not only does it replace the windscreen antenna with a concealed device, but it also removes the USB socket and fails to address the lack of "favorites" functionality and subpar sound quality. Additionally, the FM radio features are archaic, lacking basic features such as displaying the station name, retuning as signal strength decreases, and providing Traffic Programme or RDS functionality. These deficiencies are simply unacceptable in this day and age, and it reflects poorly on MG's commitment to providing a quality product.
To add insult to injury, the satellite navigation system in my MG is riddled with problems. The outdated maps and incorrect routing descriptions at roundabouts are not only frustrating but also potentially dangerous.
The lack of a method to update the mapping only exacerbates the issue, leaving me with an obsolete system that fails to meet even the most basic navigation requirements. It is inconceivable that MG would release a vehicle with such glaring deficiencies in the navigation system, especially when numerous owners have reported the same update issue on MG forums. The inability of the sat nav to identify traffic delays and offer rerouting is yet another indication of the substandard quality of this product.
All new MGs are purportedly built with world-class components and are allegedly backed by a comprehensive manufacturer's 7-year warranty. However, the numerous issues I have encountered with my vehicle clearly demonstrate that these claims are nothing more than empty promises.
The fact that these faults exist in a supposedly reliable and well-built vehicle is a blatant disregard for customer satisfaction and safety.
I implore you to take immediate action to rectify these problems and ensure that my vehicle is thoroughly examined and repaired by your dedicated team of experts.
I expect nothing less than a prompt resolution to these issues, as well as clear communication regarding the steps being taken to address them.
I demand that the mechanical handover be completed without any further delays, as I am growing increasingly frustrated with the lack of progress and the inconvenience this has caused me.
I have already communicated with Motability to keep them informed, and they have explicitly requested that I file this formal complaint and urge you to take immediate action with regards a mechanical Furthermore, I have been made aware of the dedicated team within Motability that will work tirelessly to ensure prospective MG buyers are well-informed about the numerous faults plaguing these vehicles.
Not only has my health deteriorated much like MG.
I also requH
This picture is not even of the writers car. This is a repost from long ago.
The problem with the radio on Hs models exclusive , excite, and Phev is hardware based.
Following the change to excite and trophy last year mg harmonised the head unit and other functions from a Windows based system to a new Android based system which is common to the rest of the range.
There are probably a few software glitches which will no doubt be addressed in the future. The maps are downloaded for free from time to time as they are now a better system than the maps installed on the Windows based head units and have free downloads whereas the earlier ones were all charged updates and a bit of a performance to download and install.
Overall theses cars are excellent value for money but the business of getting software updates is a bit haphazard and the dealers are often struggling to find and install the correct updates. I can say that once all settled the cars usually function well and reliable.
est that you initiate a compansation of £500.00 for my health deterioration and the terrible customer service and the current state of poor relationship between myself and MG motors I will provide evidence for my GP if you wish to have this in writing.
I must also stress that this email and another email has directly gone to higher management including the CEO of MG
David Clarke Parts and Warranty Executive
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Stephen Graham Regional Operations Manager After sales
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Andrew Stuart Head of Sales
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Andy Lee head of Sales CEO
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Guy Pigoinikas Commercial Directer MG motors
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I must stress that I am contemplating escalating this matter to the media if necessary. The public deserves to know about the incomparable problems plaguing MG vehicles, and I am prepared to take that course of action if my concerns are not addressed promptly and effectively.
I eagerly await your immediate attention to this matter and a satisfactory resolution
Yours sincerely,