Already broken

[Deleted member 11291]

Good idea, although I'll have to see if there's enough room for the tape and still keeping it flush. Will post how I get on with that.

Thanks. I agree the tape needs to be normal sellotape thickness. Its a pity you're not close, I have a roll thats over 30 years old, thats still going strong! I have fixed many items with it, you could have had some off it.

 

[tsedge]

Thanks. I agree the tape needs to be normal sellotape thickness. Its a pity your not close, I have a roll thats over 30 years old, thats still going strong! I have fixed many items with it, you could have had some off it.

Thanks for the offer but I think I have some somewhere. Will look this weekend. And thanks for quietly commenting on the "clean up", I am aware the state of the interior is letting the side down, will get it sorted! ?

 

[Deleted member 11291]

And thanks for quietly commenting on the "clean up", I am aware the state of the interior is letting the side down, will get it sorted! ?

Only to ensure adhesion of the tape……but now you mention it…..

 

[DixieTGS]

Good idea, although I'll have to see if there's enough room for the tape and still keeping it flush. Will post how I get on with that.

If that fails, would loctite blue or similar work on those plastics ? I.e. a type of glue that's strong enough to stop movement but weak enough that you can remove it if necessary. Perhaps just on 2 edges so that a screwdriver can pry it off from the other edges.

Edit: This post reminded me to fix the garage door handles, which fall off due to the factory applied loctite being in the wrong place. Anyway I noticed the instructions say don't use on plastic. Either it won't bond or will be rather too permanent on some plastics I suspect. ?

 

[Ian Key]

Ok, so ours has partly broken, a cover has snapped off and it seems a bit loose... might just be the prelude to complete failure. Is it covered by the warranty still? (we are 15 months in).View attachment 27512View attachment 27513

I'd take the foot rest out and check the support on the underside. I found mine had started to split and use a bit of old aluminium angle and insulation tape to reinforce it before it broke altogether.

I keep meaning to make a replacement out of wood without the raised front to give me more leg room.

 

[tsedge]

As part of a visit to the garage we got them to look at the footrest. They say it needs replacing as it has split and will fail completely.

It will cost £75 including parts, fitting and VAT. MG are adamant that this is part of the interior and therefore only covered by warranty for 12 months and they will not pay for it.

We think this is very poor, we don't blame the dealer, they are trying to help us, but we don't think a part like this should fail within 18 months.

We will be paying for the replacement, I don't have the time to fit it myself or get into an extended dispute on this.

 

[smartn]

As part of a visit to the garage we got them to look at the footrest. They say it needs replacing as it has split and will fail completely.

It will cost £75 including parts, fitting and VAT. MG are adamant that this is part of the interior and therefore only covered by warranty for 12 months and they will not pay for it.

We think this is very poor, we don't blame the dealer, they are trying to help us, but we don't think a part like this should fail within 18 months.

We will be paying for the replacement, I don't have the time to fit it myself or get into an extended dispute on this.

It's things like this which mean I am very unlikely to buy another MG. Headline warranty is 7 years and then you get stitched on a trivial item like this that must cost them pennies to manufacture. Very disappointing for you and I expect we will all end up having to replace as well.

 

[SimonMGEV]

As part of a visit to the garage we got them to look at the footrest. They say it needs replacing as it has split and will fail completely.

It will cost £75 including parts, fitting and VAT. MG are adamant that this is part of the interior and therefore only covered by warranty for 12 months and they will not pay for it.

We think this is very poor, we don't blame the dealer, they are trying to help us, but we don't think a part like this should fail within 18 months.

We will be paying for the replacement, I don't have the time to fit it myself or get into an extended dispute on this.

All I can say is that my broke in just a couple of weeks from when I picked the brand new MG4 up and would they replace it? 100% No!!!
I waited 3 months chasing it with many photos back to MG and in the end I got so fed up with the car I sold it just after 4 months of ownership (they even deducted the amount for the footrest when I sold it back to the dealership!) £75 was nothing compared to losing around £10k in depreciation and the problems actually started with the footrest!!! I will never buy another MG again I’m afraid (especially electric).

 

[DBedford]

Thing is £26,000 is not expensive for a BEV and we all know MG use the cheapest material possible where they can on the current range of vehicles. As they move upmarket things 'may' change.

 

[smartn]

All I can say is that my broke in just a couple of weeks from when I picked the brand new MG4 up and would they replace it? 100% No!!!
I waited 3 months chasing it with many photos back to MG and in the end I got so fed up with the car I sold it just after 4 months of ownership ( they even deducted the amount for the footrest when I sold it back to the dealership! ) £75 was nothing compared to losing around £10k in depreciation and the problems actually started with the footrest!!! I will never buy another MG again I’m afraid ( especially electric )

You lost 10K in 4 months on depreciation and sold it. Crikey. What are you driving now and is it any better than the MG? What other issues did you have? I've stuck with mine as on the whole I think its basically actually a good car but so badly let down by MG after service.

 

[DBedford]

It's things like this which mean I am very unlikely to buy another MG. Headline warranty is 7 years and then you get stitched on a trivial item like this that must cost them pennies to manufacture. Very disappointing for you and I expect we will all end up having to replace as well.

The 7 year warranty is on body corrosion perforation. Not things like this or the seats

 

[smartn]

The 7 year warranty is on body corrosion perforation. Not things like this or the seats

Understand that but really any part of the car should be covered for at least a couple of years. Trivial items like this should be done under goodwill in the hope of customer retention. Lose future sales for the sake of a couple of quid? Doesn't seem a great business model to me.

 

[Tuareg]

I would think this is a wear & tear item. If it's a 'couple of quid', what's the problem just having it replaced yourself?

 

[smartn]

I would think this is a wear & tear item. If it's a 'couple of quid', what's the problem just having it replaced yourself?

As with all things car related, the part costs them a couple of quid to manufacture. tsedge has been asked to cough up £75. Is it just me that expects a manufacturer to stand by a 25K+ product for at least a couple of years?

 

[tsedge]

I would think this is a wear & tear item. If it's a 'couple of quid', what's the problem just having it replaced yourself?

Why do you think a footrest is a wear and tear item? Why shouldn't it last for the lifetime of the car?

Would you think it reasonable if the seats last two or three years before they needed replacement?

 

[tsedge]

Understand that but really any part of the car should be covered for at least a couple of years. Trivial items like this should be done under goodwill in the hope of customer retention. Lose future sales for the sake of a couple of quid? Doesn't seem a great business model to me.

Yes, we are used to 3 year warranties covering everything except tyres and brakes. Then you know whatever happens in the first few years, you won't incur costs.

7 years sounds great but there's a lot of exclusions with much shorter periods.

Also, apparently MG only cover the cost of investigating faults for 3 months from new.

So if you take the car in and get them to fault find on anything after that and MG refuse the warranty repair, you will more than likely be asked to pay a diagnostic fee by your dealer. (Some will waive it for goodwill early on).

All of these are somewhat "hidden" costs that mean the sticker price isn't as low as it looks.

 

[Rolfe]

The snag from our point of view is that with the battery and motor likely to last for a long time, it's the materials and build quality that let the car down.

 

[tsedge]

The snag from our point of view is that with the battery and motor likely to last for a long time, it's the materials and build quality that let the car down.

Yes. Mind you the build quality of most of the car is actually pretty good, it is just in a few places the materials aren't good enough / strong enough. If they prioritised long-term customer loyalty, they'd realise they should simply deal with these few areas free of charge and get a customer feeling well looked after as a result. But I suppose it all adds costs.

 

[Rolfe]

I think with the foot rest the issue may be that it's only designed for a foot to be literally rested on it while driving, but some people are putting a lot of weight on theirs while they're getting out of the car and the construction can't take it.

 

[tsedge]

I think with the foot rest the issue may be that it's only designed for a foot to be literally rested on it while driving, but some people are putting a lot of weight on theirs while they're getting out of the car and the construction can't take it.

Neither of us use the rest to get in and out. But even if we did, it should be solidly made. It seems to me it was designed as too lightweight for our market (might be fine in Asia?) and they should simply fix it.

I mean it is just a small piece of plastic. It wouldn't be hard to change nor expensive.

If it fails again, I'll be making a replacement either 3d printed or an adjustable metal version because actually the angle isn't comfortable for either of us.