Recent content by Evie22

Amazing a nearer dealership had slots before July 15 so booked in for diagnostic under warranty with explanation of issues. Recieved text/email confirmation. Then an hour later a phone call that those slots although available on the system they basically didn’t want to do warranty work then as...

That is super helpful thank u -feeling so pleased I found this forum for great advice and yes todays mission is ombudsman application!

The lane assist is horrendous -Turns the car into traffic or off the road instead of straight within the lane!

Probably being misled as to model I was getting has tainted the whole experience and tbf we have never had an EV before just hybrids and mild hybrids before. It can only get better I suppose! Never had to wait this long to book a car into a garage before but it seems all the dealerships are...

Thank you @tsedge and @siteguru for the explanations. Never had such a buggy car before nor heard of software fixes not being applied by default (from old skool IT world)! Have only had the odd recall on cars previously. I can only hope this gets better or the ombudsman finds in our favour...

Thanks for clarification so the sudden loss of power steering when driving would be an Optional update? I can’t find it to be a common issue/recall?

So I have raised that I am still on release 30 when 59 is the latest and the response I have received indirectly from the supplier garage is “The vehicle went through the workshop for a final check on the 28th March 2024 when we carried out the recall SCUK001 Software Update which includes 3...

I know what you mean but EV cars are super heavy and her commute is over an hour. My son managed to bring it home but it's not something I can risk with her commute and she has very tight parking options on her campus as well as busy motorways to navigate.

Thanks for this so would the sudden loss of power steering be a software bug too? I am ringing further dealerships up to 2 hours away to see if they can get it fixed. The silence is deafening from the lease company - I have chased again as this weekend will have to either hire another car or...

Excuse my ignorance but what is the r59 package? Presuming can only get software update at a dealership - so have been trying to book in under repair rather than service option but have explained what the issue is each time.

Apologies for delay- can anyone advise what the latest is?

Thanks - That’s what we first thought even before this error that there would be some kind of degradation. To randomly lose power steering 5 mins into a journey is just not acceptable!

The lease company. Have been referred to raise it with their governing body or financial ombudsman.

That’s funny as that’s one of the issues I raised that it wasn’t the model I expected! No it doesn’t! It wasn’t til 24 hours of receiving the car did we realise it wasn’t the latest model. i have tried and raised an official complaint. It’s been rejected and have been referred to financial...

I did try on the basis of being mis-sold an earlier model as well as the filthy state of it. They initially came back with the termination fees and when I said I wanted it raised as a complaint 2.5 weeks later they again decided I didn’t have a case except for £70 valet. They have pointed me...