Up Up Update
Posted on Trustpilot 2 hours ago with a 1 star and got a call from them almost immediately and a confirmation reply on Trustpilot. Gentleman appologised for delay, confirmed ongoing issues with some areas and my switch would proceed as soon as they are resolved.👴
Up Update
Day 14 since switch should have occured, still not happened. No voluntary contact from Tomato but a call from me this morning met with they can see I am on the spreadsheet to switch but cant say when this will happen or if I am due compensation in line with OFGEM rules for breach of...
Update
Still with Octopus Go and its day 8 since the agreed switch date. No reply to 2 follow up emails requesting an update. Managed to contact Tomato CS by phone after 25 min hold (not that bad), only info they could provide was that my details are on a spreadsheet of customers who have not...
This could get expensive for Tomato. I do hope this doesn't contribute to them going under.👴
The OFGEM website states:
Delays switching supplier
Suppliers must switch your electricity or gas supply from your old supplier to your new supplier within 5 working days. If they do not, your new...
My switch to Tomato Lifestyle from Octopus Go did not go ahead on the 20th as planned. I emailed them and received the following reply. Facebook is indicating lots of prospective users similarly affected.👴
"Good Morning,
Thank you for reaching out to us and we truly do apologise for the...
Its been 4 weeks since my 8kWh house battery was installed. No problems so far (touch wood) and not expecting any.
Following a review of the conversations regarding Tomato Energy, I have just signed up to Lifestyle Tarrif switching on 20th Feb. Switching from Octopus Go but Leaving my Gas with...
I have a small 2 bed bungalow and the roof area/configuration rules out solar. However, I am awaiting a battery only install in January to take advantage of the cheap rate as you said in your post. 👴
Ahh so my EVSE supplies AC to my car inverter which outputs DC to my battery and Rapid Chargers supply DC direct to my battery. Got it, thanks. Sorry to hijack the thread.👴
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