Recent content by johnb80

From BG's standpoint, why would they contact you? They have you on an expensive tariff, captive audience, it's not in their interest to contact you at all.

I also got an email requesting the final reading Yep but in the right order etc. Hell yes and managing the data, the 50+ servers, UPS, Disk Arrays, 3000 users, security, WAN access, safeguarding and those dratted cables, wifi and fibre. After lunch we put our feet up and drink black coffee :D...

I have absolutely no idea, I guess we'll just have to wait and see. I am doing daily meter readings and uploading them to Tomato just in case.

Ive just called British Gas, the customer support operator said were not on their system yet (even though we had a welcome email) and until we had a welcome pack and a final bill from TE we were still with TE on their tariff. He gave me that in an email too.

I bow to your greater experience but I still feel BG will milk it for all it's worth.

I agree, it really should not be allowed to be this way though.

It seems to me like some of you guys are emulating plumbers, breathing in through your teeth when looking at a job like this and then explaining how expensive it's going to be. In an earlier life I was Network Manager for a technology college, we merged with two other secondary schools. Each...

Did you work for British Gas :ROFLMAO: :ROFLMAO: :ROFLMAO: :ROFLMAO: You surely must agree, they had peoples customers details on the database, they must have in order to take their supply? That being the case they must also have had on the same database the end reading of the previous...

Octopus Fan Club, Octopus COSY Heatpumps and Tariffs, Electroverse discounted EV charging, Octopus Mini get almost live data from your smart meter onto your PC / Octopus APP, Intelligent Octopus GO and more. I suppose they have reached a plateau, a bit like smartphones there's only so much you...

Not really, the customer aspect of it is really a simple database nothing more. BG definitely have the knowledge in-house to deal with it. Octopus took on the industry with low prices and allegedly good customer care. The low prices is true and still holds good today, they are quite innovative...

Probably very near to the truth.

The switching process is automated if left alone, only because Ofgem and BG have got involved has it become a manual intervention required. Yep seen it several times. This really shouldn't be the case though, literally it should take a matter of a few minutes maximum to integrate the 15,000...

I also had previous experience with Together Energy, I ended up taking legal action for losses I was incurring due to them blocking my transfer with no valid reason. I am continuing to read my meter and send them, the reading daily, they have no excuses !

The frustration from a customers point of view is that we've been dumped onto the worlds worst energy company in the UK. They have in the past pulled many stunts to the cost of their customers. My situation is my account is bang up to date, I have provided daily meter readings since Tomato...

Please do keep us posted, I will do the same and see if they will release my business account to Smartest.