Review of Chiswick MG Dealership and Norton Way Group
I had an extremely disappointing experience at the Chiswick MG dealership. After making an appointment and spending two hours test driving a vehicle and discussing financing options, I was ready to proceed with the purchase and put down a deposit. However, the sales manager, Elliot McDonald, refused to accept my deposit without providing a valid reason. This left me feeling unfairly treated and discriminated against.
The refusal to accept my deposit not only wasted my time and energy but also resulted in an additional financial burden. I had to spend an extra £500 to acquire the same vehicle from another dealership. The staff at Chiswick MG, apart from the sales manager, were pleasant, but the overall experience was extremely hurtful and felt like an abuse of power.
What further disgusts me is the response from the Norton Way Group, which owns Chiswick MG. Instead of addressing my concerns and taking responsibility, they supported the actions of their sales manager, Elliot McDonald. This indicates a lack of accountability and a disregard for customer satisfaction. It is appalling that they consider it acceptable for their staff to waste customers' time and money, and to treat them in such an undermining manner.
Avoid this dealership and the Norton Way Group if you want to avoid being discriminated against and having your business refused. Their attitude and ethical policies are highly questionable.
