ZS EV charge flap / door broken - warranty is flaky.

@hmadsen - that ought to have polished out, surely?

Susanna said:

@hmadsen - that ought to have polished out, surely?

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Sadly the car was written off.

They priced the repair at about 125% of the price we paid from new.

Car was pushed back into a car behind so the back was also damaged...

I remember the saga well - it must have been traumatic for your wife.

Susanna said:

I remember the saga well - it must have been traumatic for your wife.

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Yeah and the worst part of it is, they wanted to let this guy off with a simple fine, but after i told them i would take the video to a Danish tabloid newspaper that would LOVE to show this clip and write "Police won't do anything about it" they decided to send it to court. (Please understand, i dont get anything out of him being "punished" we initially wanted them to do something or atleast make him go for a medical exam to prove he was fit to drive, he was at the time about 68 and we mostly wanted them to look at, if he was still competent to drive.)

That's 2½ years ago and we are still waiting for a court date for my wife to finally get some closure. (They are not dragging this particular case on, this is just the standard wait time for courts in Denmark, when it comes to traffic offences)

She is mostly over it, but she (And my daughter) was quite badly hit at the time....But then again, she and my daughter had been present in "Fields" shopping center just 3 weeks prior when a mentally deranged man walked around shooting people with a rifle killing 3 and injuring many more.

Was not really a fun time for anyone, they heard the shots and had to run very fast to get away from him.

@hmadsen - my goodness, what an awful double experience your family was subjected to! Surely they deserve some compensation for the shock when the car was written off? It’s not just a case of a car needing to be replaced etc. How infuriating as well that it takes so long for the courts to deal with cases.

I hope everything is concluded to your satisfaction soon.

Susanna said:

@hmadsen - my goodness, what an awful double experience your family was subjected to! Surely they deserve some compensation for the shock when the car was written off? It’s not just a case of a car needing to be replaced etc. How infuriating as well that it takes so long for the courts to deal with cases.

I hope everything is concluded to your satisfaction soon.

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They got a very low amount of money as compensation and i even had to fight with their insurance company to have them cover the hotel cost.

I was 200 miles away on a boat in the middle of the ocean between Denmark and Sweden when the car texted me that it had an accident and airbags had been deployed, i had to wait 2 hours to get ashore, borrow a car, drive the 200 miles to get my 2 kids that were in the car, my wife was hospitalised over night due to chest pain and the kids were not hospitalised and could not stay so i booked a hotel room late at night for us to stay to get my wife home with us.

Insurance company said since i was the one on the invoice from the hotel and i was not in the accident they would not cover.

In the end some stern words and .... Again threats of going to tabloid newspapers they agreed to pay for petrol, bridge toll, hotel and so on, but still it cost us money in the end of course.

She is better now and i actually think her, getting into a ZS EV again, is actually helping her "heal"

Some day when the court is over, i will send the clip to "Wham bam dashcam" on Youtube, but i will just wait until the court stuff has been settled.

The guy wrote off cars with a combined cost of more than £100.000 and to this day has had no "punishment" in any way... (Our court system is a joke sadly...)

Tim Green said:

On my Mk1 the charging flap has just been replaced under a recall at no cost. There was nothing wrong with the old one!

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My vehicle is currently getting recovered due to the cables that run inside the hinge snapping and causing a false vacuum pump fault. The damaged cable caused a small electrical fire.

the release wouldnt work on my car, broke the hinge on the flap trying to open it, they tried to charge me for the flap, i said no way, they did it under warranty in the end.
I agree the hinge is not fit for purpose.