More questions - sorry! I'm hoping the collective experience can help me please?
So it's taken since 27th May till today (10th July) for the car to go into the MG dealership for yet another diagnostic and ironically it's first year service. Six weeks is the quickest they could do - which I guess reflects the number of MG's out there with issues?!?
Today, the staff at the dealership were more contrite / apologetic after I explained that I was getting fed up with having an unreliable car (it's broken down 3 times in its first year) and between the four parties involved (MG UK, MG Assist (aka the AA), the lease company (Tusker) and the dealership (Richmond Southampton), they have all just passed the buck onto one of the others and no one appears willing or able to take responsibility for reaching a solution.
When I collected the car the Service guy explained (as they had previously) taht they'd found "nothing wrong" and that they were limited with their investigations as MG Assist / AA had cleared all the error codes when they last attended (I did ask the AA guy not to, but I'm not sure that's even possible given they are re-setting it to make it work??) They went on to explain that the "USB Disk Identification error" issue was only supposed to occur with "incompatible phones" (and of course an iPhone
should be fully compatible) so they couldn't explain why it keeps happening. He also reassured me that mine wasn't an isolated example but it was "relatively rare" issue. I told them I hadn't used the Apple car play since the AA reset it and I hadn't had any issues since, so all things point to the compatibility between the Chinese software, US iPhone and using Apple Carplay. The guy explained that, in their experience, once the USB Disk ID error starts there's nothing a user can do to stop the 'cycle' the software gets into, the radio stops working, followed quickly by failure of the 12v battery due to a parasitic drain. (All the more reason they should have proactively helped when I took it into them two days before it last failed, explaining that it was stuck in that cycle and would fail again). He told me they had done an update and the "USB disk ID failure" was in the list of the 30+ fixes the software upgrade is supposed to fix so he was hopeful it would not reoccur.
However, after I left, I felt the guy was choosing his words pretty carefully. I had taken a photo of the software versions before it went in this morning and checked them afterwards and they appear to be exactly the same........
Now I would have thought any update would show a new version number? And given the careful use of words this got me thinking....
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If I was cynical, the way he said they'd "done the update" could have been referring to update after the second diagnostic back in March? At the time, they couldn't tell me for definite whether that would fix it (and it didn't, obviously) but they may now have looked at the fix list and that issue is listed. So despite giving me the impression they'd done an update today, could they be referring to the fixes in the previous update and in effect have done nothing? If that's the case, the problem will undoubtedly reoccur if I use Carplay! His last comment as I was leaving about "just keeping an eye on it" would now make sense.
However, giving the guy the benefit of the doubt, is it possible for smaller patches / upgrades to be applied which don't show as a new software version?
Does anyone have any experience of the update process, whether this always changes the software version number or even if there's a publicly accessible record as to what each update is supposed to fix?
Thanks as always for any assistance anyone can offer. Much appreciated in advance.
