Richmond Southampton - MG Dealer Discussion, Opinions & Experiences

Jomarkh · Dec 14, 2023

markbanks said:
Yes that’s correct. They are now next door to the Skoda garage in Botley for sales and service. That’s also where I purchased my MG4. Not sure if the staff are the Southampton ones or different though.

My car has been in a couple of times to Botley. I don't think the staff are from Southampton branch they are probably from the Suzuki bit that closed.

steve1973 · Dec 14, 2023

markbanks said:
Yes that’s correct. They are now next door to the Skoda garage in Botley for sales and service. That’s also where I purchased my MG4. Not sure if the staff are the Southampton ones or different though.

Same staff with new additions went into there for a sales event.

Jomarkh · Dec 17, 2023

steve1973 said:
Same staff with new additions went into there for a sales event.

Were the sales staff just there for the event as some of them move from the Hyundai branch for events too.
@Stuart Wright please can you update to reflect MG's move to Botley. Thank you.

Stuart Wright · Dec 18, 2023

Jomarkh said:
Were the sales staff just there for the event as some of them move from the Hyundai branch for events too.
@Stuart Wright please can you update to reflect MG's move to Botley. Thank you.

Updated, thanks.

psyman · Monday at 4:50 PM

I have really mixed views about Richmond MG Botley but mostly I think they're not very good.

My MG4 has been back to them for the same fault (USB Disk Identification Error & parasitic drain on the 12v battery) on 4 occasions now and it's only 18 months old. I have been distinctly underwhelmed on each occasion. After each "investigation" they make a point of telling you the car "shows no faults", when they clearly know that the RAC, AA or I will have had to disconnect the 12 V battery to resolve the issue, which in turn clears all the error codes. They make you feel like you're making it up!

I took it in again today as have recently had several repeats of the problem and all they had on their service sheet was "radio draining battery" .... well, that seems like a statement of the bloody obvious!

I tried to explain what was actually happening to the service advisor and that it had been in several times before with the same issue, but frankly she gave the impression she couldn't care less. Unlike some of her colleagues, she didn't make any additional notes re: the problem on the worksheet as I was explaining the history and my theory for the cause of the issue.

I got home frustrated as I was hoping another software update might solve the problem but she was distinctly non-committal on this point. So I called back (they answered on the 6th attempt over 2 hours!) and I asked for re-assurance they would upgrade if a patch was available. All she said was they would "if it was appropriate". She then said - and here's the irony - that the Tech had just been out to speak to her as he didn't understand what the issue was from "radio draining battery".... and that obviously the radio will stop working if listening to a local radio station if driving outside the broadcast area (well, duh!!!) - completely missing the point! The Tech would have understood the issue if she could've been bothered to LISTEN to me and make a few notes. Anyway, I wouldn't recommend this dealership to anyone, but don't have many other options.....

Jomarkh · Monday at 5:14 PM

psyman said:
I have really mixed views about Richmond MG Botley but mostly I think they're not very good.

My MG4 has been back to them for the same fault (USB Disk Identification Error & parasitic drain on the 12v battery) on 4 occasions now and it's only 18 months old. I have been distinctly underwhelmed on each occasion. After each "investigation" they make a point of telling you the car "shows no faults", when they clearly know that the RAC, AA or I will have had to disconnect the 12 V battery to resolve the issue, which in turn clears all the error codes. They make you feel like you're making it up!

I took it in again today as have recently had several repeats of the problem and all they had on their service sheet was "radio draining battery" .... well, that seems like a statement of the bloody obvious! I tried to explain what was actually happening to the service advisor and that it had been in several times before with the same issue, but frankly she gave the impression she couldn't care less. Unlike some of her colleagues, she didn't make any additional notes re: the problem on the worksheet as I was explaining the history and my theory for the cause of the issue.

I got home frustrated as I was hoping another software update might solve the problem but she was distinctly non-committal on this point. So I called back (they answered on the 6th attempt over 2 hours!) and I asked for re-assurance they would upgrade if a patch was available. All she said was they would "if it was appropriate". She then said - and here's the irony - that the Tech had just been out to speak to her as he didn't understand what the issue was from "radio draining battery".... and that obviously the radio will stop working if listening to a local radio station if driving outside the broadcast area (well, duh!!!) - completely missing the point! The Tech would have understood the issue if she could've been bothered to LISTEN to me and make a few notes. Anyway, I wouldn't recommend this dealership to anyone, but don't have many other options.....

I have had similar issues.
They write the bare minimum and expect the guy to sort it but won't let you talk to him. My Radio Module Disconnected fault has been going for a couple of years. They had it for nearly two weeks while a module was sent to MG for 'repair' but it has happened again already. It is definitely draining the battery as I keep getting a warning about the 12v battery.

markbanks · Monday at 6:27 PM

Similar issues here. Never certain if the fault is resolved or the fix was a 12v disconnect. However, since the 7000 mile service (I'm now on 12,000) the radio has behaved. I'm not sure if it's because of an update or if I've just been lucky though. I agree though, I believe the engineers are helpful but info to/from the engineers is little and it's always treated like it's a one off thing.

Not sure if useful. I found the radio only used to break on a long journey when driving out of range of a DAB station. Usually Heart Hampshire. It's like it crashes looking for another. But if I listen to BBC then it's fine, or if I just use FM then it's been fine so I'm not sure if it's fixed or just because I've changed the way that I use the radio.

psyman · Tuesday at 1:11 PM

markbanks said:
Similar issues here. Never certain if the fault is resolved or the fix was a 12v disconnect. However, since the 7000 mile service (I'm now on 12,000) the radio has behaved. I'm not sure if it's because of an update or if I've just been lucky though. I agree though, I believe the engineers are helpful but info to/from the engineers is little and it's always treated like it's a one off thing.

Not sure if useful. I found the radio only used to break on a long journey when driving out of range of a DAB station. Usually Heart Hampshire. It's like it crashes looking for another. But if I listen to BBC then it's fine, or if I just use FM then it's been fine so I'm not sure if it's fixed or just because I've changed the way that I use the radio.

Thanks, that does help as it confirms the same cause I'd only recently arrived at too (though I listen to Nation Radio South).

Prior to that I thought it was something to do with Apple Carplay and connecting my iPhone....

Anyhow, seems like there are a number of us having this issue.... (If only the Richmond Botley could just provide the workaround to listen to a national DAB channel, eh?!?

)

P

Post in thread 'USB disk identification failure'

Monday at 4:21 PM

MGFrustrated said:
Hi there, same issue and same garage! I had thought it was due to me connecting my phone but I reset the car by disconnecting 12v and did not connect my phone. After about 10days same fault returned and had subsequently happened another 3 times after battery reset. So frustrating! It has to be a dodgy cable in the infotainment system not our phones that's doing it!

So that makes 3 of us with the same issue using the same garage..... what's the chances?!?!

After the last update I hadn't had any issues and was starting to feel it had been resolved. Until I recently suffered...

BTW I did get a software update yesterday from R33 to R38 so will "test" out whether it now behaves on out of area journeys and report back.

Richmond Southampton - MG Dealer Discussion, Opinions & Experiences

Jomarkh

Distinguished Member

steve1973

Established Member

Jomarkh

Distinguished Member

Stuart Wright

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psyman

Standard Member

Jomarkh

Distinguished Member

markbanks

Novice Member

psyman

Standard Member

Post in thread 'USB disk identification failure'

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