(Solved) iSMART Secondary Account

Mark Hewitt · Jan 28, 2025

I've tried to use the Secondary Account setup in the iSMART app and I'm confused as to how it is supposed to work.

I've filled in the form by setting Permanent.

It has already filled in the vehicle and VIN

Then it asks for name and phone number. Although apparently you can use an email address here too.

But trying an email address or my wife's phone number just gives.

"Authorization Failed: The user is not registered, please ask to register and try again."

I'm not sure what I'm supposed to do here?

Solved: I just needed to register an account before adding it to my account. Tested and it works.

siteguru · Jan 28, 2025

I tried creating a secondary account as an email address ... when trying to add that account as a Family account the app wouldn't let me proceed without also entering a phone number. (I presume selecting Friend will be likewise). That is stupid, as I didn't register the other account as even having a phone number.

Mark Hewitt · Jan 28, 2025

siteguru said:
I tried creating a secondary account as an email address ... when trying to add that account as a Family account the app wouldn't let me proceed without also entering a phone number. (I presume selecting Friend will be likewise). That is stupid, as I didn't register the other account as even having a phone number.

My main account has just a phone number (no email). I created a secondary with just an email (no phone number)

siteguru · Jan 29, 2025

Then I'm perplexed ... the Authorise button will not activate for me unless I add info in both email and phone fields.

tsedge · Thursday at 12:48 PM

I just tried this and created a secondary account with an email only, no phone number.

But how does the password get setup for the secondary account? Is it when they first connect? This baffles me a bit.

Tig170 · Saturday at 9:57 AM

I found that when you 1st register you input your mobile phone and email address, on one device you use your mobile phone to log in & the other use your email to log in (single account and password), it seem to have a hickup if you are trying to use them both at time same time.

voltage · Saturday at 8:47 PM

Mark Hewitt said:
I've tried to use the Secondary Account setup in the iSMART app and I'm confused as to how it is supposed to work.

I've filled in the form by setting Permanent.

It has already filled in the vehicle and VIN

Then it asks for name and phone number. Although apparently you can use an email address here too.

But trying an email address or my wife's phone number just gives.

"Authorization Failed: The user is not registered, please ask to register and try again."

I'm not sure what I'm supposed to do here?

Solved: I just needed to register an account before adding it to my account. Tested and it works.

I've set up 2 accounts on the ismart app on the same car on the 2nd fone if using the mobile number on the 1st account use this on the 2nd fone even if its not yours make sure the password is the same and it works

(Solved) iSMART Secondary Account

Mark Hewitt

Established Member

siteguru

Distinguished Member

Mark Hewitt

Established Member

siteguru

Distinguished Member

tsedge

Tig170

Prominent Member

voltage

Novice Member

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