Procedure to reset binded car from unknown user

Miles Roberts CG said:
Email received. I've requested unbinding via MG HQ. Will let you know once completed.
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Hi Miles,
Thank you so much for your prompt response.
Just received an email from a very kind gentleman called Gary Smart with the MG, who is also known to help a lot of people with the same issue, and the problem has now been resolved!
Thank you so very much, all the same, and wishing you all the best, kind sir.
 
Aussi55 said:
Hi all.

I recently purchased an ex demo ZS SR. When I tried to bind my phone I got a message indicating that the car was already bound.

Initially the dealership thought it was one of their phones but now that looks not to be the case, good chance someone did this on a test drive.

I've left it with them to resolve and also contacted customer services, who directed me back to the dealer.

Is there an established process to reset in these circumstances? I don't need to know the detail, just who should fix and if there is a reference number for a service bulletin.

This situation is bound to happen so I'm sure it would be useful for others.

Many thanks in advance.
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Rest the infotainment system works (preference in the Settings); also pulling the neg battery terminal.
 
Miles Roberts CG said:
You don't need to unbind the car just to change phone/device.

The car is bound to the account (email or mobile number, depending which you set up the account with), not the device which you installed the app on.

So if you have the account on a phone, you should just log in and it would automatically copy across the binding from the tablet. You don't need to do the binding process again.
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My phone did an update and now doesn’t recognise it’s bound to my car. My car still saying it’s bound but despite my log in details saying the same it won’t find the car ?
 
We updated the iPhone OS (this might not be necessary) then logged in with phone number (email login is causing the issue it seems). Works fine now.
 
hannah81 said:
My phone did an update and now doesn’t recognise it’s bound to my car. My car still saying it’s bound but despite my log in details saying the same it won’t find the car ?
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If still having problems, drop me an email - [email protected]
 
mehdi said:
Hello Milles, i'm in the same situation as Aussi55. Are you still able to unbinding cars ?

If yes which information do you need ?
I'm looking for a solution for 4month.
You should be one of my last chance

Many thanks
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Unfortunately due to a change in process at MG UK, I'm no longer able to do this. You will need to email [email protected] and send them your VIN number (chassis number) together with a proof of ownership (eg. copy of order form, or V5C registration document), and ask them to do an iSmart reset.
 
I'm suffering from the same problem, ex demo managers car, supposedly unbound
but no bind user button available on the settings menu. The manufacturers will have to realise that evs split between hardware and software and you cannot expect dealer mechanics to sort these issues out. They need to establish proper help desk structures and track faults like this worldwide along with solutions or these problems will just get worse.
 
If you have activated the ‘unbind’ option on the iSMART app, it will be sorted after 72 hours. Don’t be tempted to try again - it will just delay the action. Apparently, a notification is sent to the previous owner that a request to unbind their account from the app has been made. They have that 72 hour period to deny (if, for example, their vehicle had been stolen), and once that time has elapsed with no response from the previous owner, the unbinding happens automatically.
 
Miles Roberts CG said:
Unfortunately due to a change in process at MG UK, I'm no longer able to do this. You will need to email [email protected] and send them your VIN number (chassis number) together with a proof of ownership (eg. copy of order form, or V5C registration document), and ask them to do an iSmart reset.
Click to expand...

This is simple solution, I don't understand why not use it. This is what I have done when I got my second hand ZS and they sorted it out for me. 🙂👍
 

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