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After I put pressure on them again, one of the salesmen came back to me saying that they do believe the car has full service history and are now trying to still source proof of the first service and will come back to me by end of today... The plot thickens...

I agree, and I can see one of two scenarios. Either they were sloppy and didn't check carefully enough when they bought the vehicle, and now they're genuinely being caught out in their own sloppiness. Or they're fully aware of it and were trying to deliberately fool a buyer with this whole "oh...

Absolutely. Third party garages don't void the warranty, the question here is the complete lack of proof that the car did the first service at all. The previous owner appears to have been a private owner, and doesn't look like the vehicle was a lease... and after this ordeal started, the...

Technically he's so far only been trying to claim that the car's warranty is still good and that MG are very lenient with warranty claims (whereas I found another post in this forum of someone claiming exactly the opposite, that MG are getting stricter with how they handle warranty claims..)...

Don't think they did... the only thing I did ask about was the full service history and the salesman said the car did have full history. I trusted it at face value. Big mistake. Given the current situation, I'm definitely leaving them a scathing review on Google Maps and Trustpilot, and will be...

Yeah I've already laid this out to them this morning explaining I want to return it. Sad times. Thanks everyone for your input!

My lesson learned here was, ask to see proof of the service history before paying. Don't trust salesmen words. One of my local dealerships was kind enough to look up this vehicle in the system, but realistically based on everything I've heard so far from different dealerships is that it doesn't...

It doesn't unfortunately... And that's only from December 2024, they don't have one from December 2023 when the car should have done its first service... :(

I've thought about something to this effect, but what would be reasonable here? Surely just the salesman signing such a statement puts me in a fairly weak position. What if they leave the business? The company could still refuse to honour and claim that their employee had no right to offer...

Ah, I should have mentioned, my local dealerships looked the car up in the MG digital system and nothing has been logged there. The dealership where I bought it from does have a paper worksheet of the service done last month though. I suspect they just didn't log it in the system... which isn't...

Hi everyone! Coming here hoping to get some opinions from others based on their experience with using MG's warranty. Earlier this week I bought a second-hand 2022 ZS EV from a mains MG dealer. When I first saw and test drove the car, the salesman guaranteed that the vehicle had full service...