For the first time since I collected the car from the dealership, I had the emergency brake kick in whilst driving today.
I was behind a car that suddenly indicated left from a 50mph dual carriageway, to pull onto a not very visible side turning (I thought the car was going off at the next main...
I had a tracker device in the OBD port but the alarm kept going off so I have hidden an Apple AirTag in the vehicle. It was handy to keep an eye on the car's location when it was back at the dealership during the summer.
I’ve got my car back ?
Paperwork not ready yet, so I won’t know what has actually been done for a couple of weeks due to it being under warranty.
No apologies for the delay, not even fully charged (or a full tank of petrol (!))
I’m in the process of moving house, so things are a little up...
The dealership should be able to sort it. Initially, before all my other issues, they were going to fix it in about an hour but I won't know whether they have actually done it until I get my car back tomorrow.
The end is nigh...
I received a call from the dealership an hour ago, telling me the car is ready to collect. I am going to take the hire car back to them in the morning, and will collect my car. I won't know until I get there as to exactly what has been replaced / repaired but I will make sure...
MG’s response.
Thank you for your further correspondence.
The Aftersales Manager at Toomey is currently on Annual leave. I was assured by Natalie, the service advisor, that they would be looking at your vehicle yesterday p.m.
I am sorry that I did not have any more information at the time...
My response to MG's Customer Service email...
Thank you for your email.
I must admit that I'm rather surprised that MG aren't really interested in helping me. I'm sure it would be different if was fortunate enough to be a cash buyer.
I will now speak to the finance company as I'm sure...
MG’s response. Basically, because the car is from a dealership and on finance, they don’t give a cr@p:
Thank you for your email and I am sorry to learn that this matter remains outstanding and I am sorry for any disappointment being caused.
MG Motor UK Ltd were initially informed of a delay...
A day short of 4 weeks - my car is still in the garage. I have now emailed customer services and asked them to replace my car or cancel my agreement and refund me. I am not at all happy with the way MG have looked after my case. I will see what this brings, but either way I'm still not holding...
I had an email from customer services following my complaint re the hire car, but I was thinking about following that up as it's been a while since I heard anything from them.
Three weeks have now passed since my car had the engine management light (and radio) troubles. Three weeks since my car has been in the garage.
Parts have finally arrived but one of them didn't work, so more parts are on order from China. Not a happy bunny now. But nobody at MG seems to care.
I’m not sure if you’re supposed to fit anything - roof rack or box to the roof if there’s a glass roof or sunroof. I couldn’t on my Vauxhall Zafira a few years ago. It was due to wind resistance.
The sales side were brilliant from start to finish. I didn’t get any after sales contact, which I was a little surprised about. I’ve had a problem with the car Link here but their service side haven’t been the greatest so far. Mind you, neither have MG customer service.
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