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So i gave Wilcox garage telephone number to my mg dealership and they gave me the impression they would contact wilcox to find out how to fix my car. It turns out they lied to me and are now saying they are waiting for mg to reply to them to take the next step. Not happy and wasted time.

That is awesome -it finally works!! Many thanks for the update. I will try the 12v first and see how i get on. If not i will get them to get intouch with the wickwar branch. So glad you are sorted?

So the mg dealership has put a a technical report in over a week ago(so they tell me) to try to get mg to assist them with the issue i m just awaiting mg to get back to them now.

Hi. No -notts

P.s happy new year all.

#update# car has been at the dealership it 1st went to and they had the car for nearly 3 days. They said they never plugged in the car to a ccs charger but they found the 12v battery was low and number of error codes were picked up so they deleted them and said they are confident they will sort...

Great write up and makes it alot clearer. I was quoted £169 for my 2nd service but the dealership didn't seem convinced them selves it was the right price but tried to sell it to me and my experience with ev serving i knew it was the wrong price and it was an ice price.

Thanks andy. I was hoping that would sort the issue but it looks more complicated ?Mine is booked in again for the 29th and hopefully they are going to do a proper inspection but only after i pushed them and also contacted mg customer services.

Thinby it seems you have not had to return your vehicle for any repairs this will help you see their real colours. They will do anything to sell but to fix a problem they try to avoid it.

Avoid this dealership they have no knowledge on ev's - thats the service staff and mechanics and they tell fibs. I dont like to talk about dealerships in such ways but these were bad and MG customer service surprisingly did not really help either.

This was my thoughts already tbh. The dealership i 1st used has access to some 50kw chargers within 3mins of there site but they claim the cannot let the mechanics off site until i advised they go off site to test run cars and then they went quite.

#update# MG customer service has rang me and basically told me to try a different dealership to get my car sorted and if they cannot fixed the issue they should raise a technical case with MG so they will help them fix the issue. Now the other dealerships are some distance away so i contacted...

Notts stoneacre MG dealership

Email sent to MG. Hopefully i will get somewhere now ?

Agree but in the early days nissan tried to give my Nissan leaf an oil service ? until I reminded them for the third time it is an EV.

True but you should know the difference between a type2 and 50,KW+ CCS plug which they did not.

Thank you.

Thanks for the replies. How do I go about getting InTouch with MG? Do we have an email for them? I was thinking of this but unsure how. I will give the dealership a week 1st to see what they come back with too but also I think they also need to know about their lack of EV knowledge at this...

update I have been to the local new dealer in my area which is good that I don't have to travel an hour and more to get to it any more! I have waited a few weeks to get it in regarding my CCS 50kw charger issue and they checked things like tyres and coolant etc which I was not really interested...

Thanks Andy. I.ve got mine booked in but it's about another 2 weeks until it goes in. ? Fingers crossed you're issue will sorted!