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The Ombudsman refused to take up my case because it turns out Arnold Clark have only some individual branches covered by their scheme... sneaky barstewards. Back to the CA, and with a request being sent into the trade associations.

I have said to them several times that I don't believe that the water ingress was what caused the original breakdown, and that the valves should not allow water ingress if they were working properly. As usual, they ignored all questions and carried on with the "must pay us ever more money".

Another update, such as it is... Matter has been forwarded to the Ombudsman for consideration. That's almost exactly a year since it chucked it.

If they'd even acknowledge the issues the car currently has because they let it sit for all that time, and agree on a way forward for that, I'd almost be agreeable to them taking the battery apart again (almost, except for them wanting another £1500 for the privilege). But they're not even...

I replied to their last email thus :- I think I've been fairly open in what my requests have been in previous emails. Address the current issue, address the issues arising from being left for 6 months, supply all videos. Reply came in today :- Going by this, they've no intention of...

What a shock, they've still not answered any of the questions posed in my previous emails. Mibbe they're hoping I'll just blindly agree to all the work they can be bothered to do.

Sent today. Regarding the phone calls, I recieved one whilst at work, and one thing I can't do is answer the phone at work. I called them the next day, but the person dealing with it was off. They phoned this morning whilst I was asleep, then sent a repeat of the email from the other day a...

This was the original email and letter I sent to AC customer services, that they replied to on 11th October, and posted #177. Probably easier posting that than just listing all the dates.

As best I can tell, what they're calling (misnaming) the heath shield (and probably mean heat shield) is the plastic cover. I borrowed a few screen shots from a video Go Green Autos posted a few years ago The plastic cover is the bit in line with the hazard paint, and that's just behind the...

The health check photos are from the middle of last month.

MG have refused the warranty claim because of the damaged plastic. Apologies for the pic quality again ?‍♂️?‍♂️ The marked cover runs almost the width of the car, from what I can see on the video. This is the view from the front looking back. This is the drivers side of the cover. Does...

Absolutely no idea. When they put the car up on the ramp, they found it was damaged. And there's no way that's a heat shield. It's a plastic cover that spans the front of the battery. Don't have any real details of it, since I've only got the AC video to go off of.

Finally had a reply. Ignored all the other issues I raised in the email regarding everything else that's failed.

Already had all the info collated, everything was put into the complaint. Wasn't quite War and Peace, but it was pretty detailed on dates and information. Unfortunately, MG tell nobody about the work they do at Longbridge, so there's no way to detail what the faults were, or the repairs...

Spoke to Citizens Advice, and they advised to put in a formal complaint to Arnold Clark. That was done at the start of the week, and no reply so far, although I have missed a call from the branch the car is at, and when I returned the call today, the person is off. Having finally got hold of...

Update time, and it ain't good news. Water ingress into the battery. MG won't touch it under warranty. AC have been advised to strip the battery down, test all the cells, dry everything out, and test again. Price for that to happen, we're now up at 3 grand. If the cells are salvageable...

They're definitely my discs, because I looked at them when the car was moved to this new dealers. AC give you a Web portal page to book your car in, and mention any issues... I only had a few hundred characters to explain what was all knackered, and laying the brakes on the 7 month wait took up...

Having had a night to sleep on, the first port of call now has to be AC customer services. As we've seen on other threads throughout the piece, MG aren't interested. In fact, emails were sent some time ago to the supposed head of their customer services department... I'm glad I never held my...

So, this may well be one of the last updates for this entire disaster. Apologies in advance for the quality of the pics, but as anyone using AC knows, they send a link to a video for their reports, and you don't get to go back and view it again, so I've taken to recording the videos on another...

The saga rumbles on... This email came in at the tail end of last week, and I'm just off the phone to the person at Rutherglen who has been dealing with it. MG have basically washed their hands of any involvement with what's going on. They've refused any sort of hire car (and by this point...