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octopus have also put on a free 2 hour session just at the right time too !

exactly - it was the octopus app that seems to be the problem but as you say, I'm reassured that I can get some power in and give them a ring on Monday

yes - I can at least put some power in it , thank goodness !

Thanks - just tried rebooting but it then did just the same when I tried to connect up . Arrgh

Hi everyone - I wonder if anyone knows the way out of this problem? I had an email today from octopus (I'm on Intelligent octopus go) saying they had lost connection with my device (a Zappi) and to reconnect using the app. When I went to the app, it seemed to say I was still connected so I did...

Arrgh - advice needed. It had all been working fine until it started to only charge to nearly what I had asked it to. But last night I asked for 65%, plugged it in and the schedule said it would start immediately (this was about 9.17 pm. I thought - that's handy and it charged away. The schedule...

Interesting - maybe its an octopus thing ? They did change the scheduled charging . Also I found that the car was set to charge until 6 am and the octopus schedule had it charging until 7.30 so I will change that . Lots of wisdom here and many thanks for all replies !

Thank you both !

Thanks for reply but just checked the zappi and nothing seems wrong there

Good morning everyone ! For all the reasons rehearsed in various threads I have recently been charging my standard range mg4 battery to 100% . However , without me changing anything in the car /zappi it suddenly decided to charge to only 80% last night despite me asking octopus to take it to...

I'm glad the urgent issue of getting some charge in has been resolved ! Helpline for the myenergi problem maybe ?

No problem at all and I hope this sorts itself . Is it worth just an hour of bump charging earlier to make sure that it is possible to charge rather than potentially spend valuable time during cheap charging hours sorting out an problems that may be thrown up ?

this was what I was advised to do by the helpline when mine went down if that's any use : (just in case it's the same problem by some weird synchronicity) Please follow these steps on the zappi unit: Menu + other settings + Installer settings or if that's not an option go to advanced please +...

Well - I rang the helpline at MyEnergi this morning and they were incredibly good! They were able to diagnose the problem remotely - the labelling of the Harvi needed setting. They sent an email with step by step instructions how to do this with the various options on the Zappi and hey presto...

I wonder if it was him? I will ask at next rehearsal if this Covid ever goes. I play tenor and alto sax - improvising and reading in jazz ensembles ranging from two 18 piece swing bands down to a duo; but can also in an emergency fill in on classical clarinet in local orchestra. I'm conscious...

Thank you - my husband did find something on a MyEnergi forum which may have helped the charging but made other things worse, but as you say - it's a case of talking to them on Monday to resolve it properly. Just googled videos of EMF Scotland - looks like fantastic music and fun people. One...

I did try at the control panel so will switch it off at the mains and see if this helps. I'm still getting the dreaded yellow triangles this morning on MyEnergi.

Oh wow - that's such glorious music! What do you play and who with? No joy with charging via the app - put it onto fast charge but it's only charging at 1.4 kW. As you say, I have the granny charger if really needed but otherwise I will have to hope that this data problem sorts itself out...

Thank you! You have probably worked out that my technical knowledge of all this is somewhat limited . Where would I find the infotainment software number? Anyhow, the Zappi thinks the car is not connected despite me checking. It won't let me set a charging schedule as it thinks it's...

The MyEnergi setup was running but the car wasn't plugged in. Thank you! It is the standard range. I will try to edit my profile. I really appreciate the help.