What you are experiencing with customer services is what we got with issues with our 4, I sincerely hope they up their game for you all, especially with where they are pitching the IMs
I suggest you read some of the software threads in the MG 4 forum, MG don't really care how much people complain, they aren't really bothered about repeat customers, they only care about getting cars out the door
To be fair some ice cars have remote heating and as it stands the efficiency hit in winter is far more in an EV so always going to be talked about.
Hopefully this changes with new battery tech
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