Digital key management missing on the app

[ManuJM]

Good morning / afternoon everyone!

Got delivery of a MG4 Luxury (Trophy) last week. Everything has been working great and have not run into any problem yet.

However, I have not got the digital key from the app to work. In fact, the option is completely missing. This is what the main screen looks like:

Any idea what could be wrong? I have contacted MG through the displayed mail on the app, but not reply yet.
Firstly I thought that maybe the app considered the car as the standard one, but the route planning and the heated steering wheel and seats can be activated from it.

Highly appreciate your comments

 

[Bricktop X PWR]

You could try updating to the latest version of the app and trying again.

 

[Susanna]

@Bricktop X PWR wow - I didn’t know there was a new ‘skin’. It’s completely changed the look of the app. I like it!

 

[Bricktop X PWR]

@Bricktop X PWR wow - I didn’t know there was a new ‘skin’. It’s completely changed the look of the app. I like it!

It was mentioned on here (somewhere) last week.
It's a shame you can't customise it a little bit.
Colour of your of car for example....?

 

[Susanna]

It was mentioned on here (somewhere) last week.
It's a shame you can't customise it a little bit.
Colour of your of car for example....?

I didn’t see that. I agree on the customisation, although my car is silver, so it looks okay to me.

 

[ManuJM]

You could try updating to the latest version of the app and trying again.

Updated the app and still missing. I don't even have the bluetooth logo on the app, so it's definately strange.

Thanks for the suggestion!

 

[Bricktop X PWR]

Have you had a search of earlier problems?
There might be something in here for you to try.....

Thread 'iSmart app connection / Digital Key activation issues for new MGs' iSmart app connection / Digital Key activation issues for new MGs

 

[Ian Key]

Updated the app and still missing. I don't even have the bluetooth logo on the app, so it's definately strange.

Thanks for the suggestion!

Which country are you in?
You could try deleting the app, restarting your phone then reinstalling the app. You don't have to bind it to the car again just use the same login details as you do now.

 

[siteguru]

I'm going to guess that ES means Spain.

 

[ManuJM]

I'm in Spain, yes
I've unbound the car. As soon as I did it, the digital key option was enabled on the app menu. When selecting it, I was prompted to bind the car. Once bound, the option went missing again.

I guess it's not a bug and it's working as intended, but I don't know why. Let's see if the support team replies to my feedback.

 

[fnegroni]

Have you looked to see if the option requires you to agree to some policies first and enable Bluetooth access before it becomes available?

 

[DerekH]

In the Australian version of the app it's under "my profile" if that helps?

 

[Lord Randall]

Got my Luxury64 August 5th, same issue.
iSmart asked for some additional info and screenshots, on top of a video of the app opening. We will see..

 

[Lord Randall]

Finally got an answer from assistance

"Dear customer,

Thanks for your email.

Due to regulatory reasons, the Bluetooth key for this year's models is temporarily disabled. Please stay tuned for our subsequent updates.
Sorry for the inconvenience.

Best regards,
ismart-service team"

 

[fnegroni]

Finally got an answer from assistance

"Dear customer,

Thanks for your email.

Due to regulatory reasons, the Bluetooth key for this year's models is temporarily disabled. Please stay tuned for our subsequent updates.
Sorry for the inconvenience.

Best regards,
ismart-service team"

Might be a type approval thing? Or maybe they need to update to a more secure Bluetooth spec? ??‍

 

[Joshua42]

I guess it's not a bug and it's working as intended, but I don't know why. Let's see if the support team replies to my feedback.

It may appear like a very original design decision! I'm hoping the support staff can shed some light on why the choice acts in that manner. It will be intriguing to know how they respond! Null brawl