I am completely hacked off with this outfit. They appear to be deliberately unhelpful, and constantly challenge me why I want such things as a flat undertray, windscreen washers where the fluid actually goes on the windscreen, and the R33 software update.
When the car went in for its one-year service (which was over-priced) I requested about three different ways that R33 be applied - email to the dealership, email to their central office, and by way of the online service booking form. I practically set it to music and presented it to them as a song and dance act. When I went to pick the car up I asked if it had been done, the only response was shrugged shoulders. I checked the car, no, still on R13. I went back in and blew up at them. First, we only do it if the customer complains about something. I pointed out I had complained about five different things. I had told them I was
counting the days to getting a USB player that worked properly. Shrugged shoulders. THEN there was some story about the MG servers being down.
I was also told that the (warped) undertray is secure, what was I complaining about? Absolute refusal to raise it with MG. Told me to do it myself, and maybe if I was prepared to pay for it.
I was also told that the washer jets could not be adjusted. Maybe if you took some photos of the problem? I said I had brought the car in to them with the smeared windscreen (fortuitously the problem had happened on the way to the dealer), and all they had done was wash the car so the evidence was obliterated - even though I had specifically requested that they not wash it, and told them to look on the windscreen to see what the issue was.
Another appointment was made for me to come in and get the software update. I sat there for three hours and then was told by the technician - who seemed quite sympathetic - that he had encountered a problem with the download and was reluctant to proceed in case he bricked the car. But he would get on to MG and find out how to proceed and get back to me.
EIGHT WEEKS LATER and it took a furious email from me to get any further response. I have had it with this outfit. Even if they actually do it this time, I'm changing dealers. Probably Galashiels.
This was the 1st dealer I went to to try and get a back to back test drive of an XPower vs a Trophy ER. At first they told me this would be possible only to be told 4 weeks later they would not have demonstrators of these 2 model variants.
They did suggest that a Trophy LR and ER would drive exactly the same (so I should compare the XPower to the LR) which I thought was odd as they weigh different amounts and have different power motors.
I would love to know if anyone has experience of driving the LR and ER back to back and they do drive exactly the same as I may be wrong.
This response is too late, but anyway. Last time I was there, just chatting with the salesman, he said of the X-Power "we don't sell many of them." Well, since they don't have a demonstrator or any cars in stock I'm not surprised.
My impression is that the ER is faster and more responsive than the LR, although having said that I haven't ever driven an ER.
