Not been a great week..

[AlexC]

MG UK really should be onto dealer about service, especially comms, as it damages their brand

 

[siteguru]

MG UK Customer Services (sic) are quite adept at doing this themselves.

 

[OriginalBigAl]

Wanted to post a quick (positive) update on where I am with this for those interested.

Car went in for the service yesterday, took roughly 3 hours before I got the call to pick it up.

The guy I saw confirmed that my infotainment screen needs replacing, this has been ordered and will be fitted FOC by end of next week.

The air conditioning issue I had has now been completely fixed from what I can tell. Early days yet but seems to be working perfectly (Just as the hot weather has subsided...typical!).

And I only had the pay the service charge, diagnostic was free under warranty, so good news all around. Hopefully by the end of the bank holiday I'll have a fully functioning MG4 again!

It might interest us all, did they explain what the A/C problem was ? cheers!

 

[DannySB1]

It might interest us all, did they explain what the A/C problem was ? cheers!

So this is the funny thing.

When I went to pick the car up the guy at the desk told me about how I needed a new (CIC?) screen, didn't say anything about the A/C so I specifically asked as I made a point to tell them about both issues I was having before the service.

He looked at me blankly and said the screen is the reason it's not working correctly. Obviously this isn't true (Or at least I highly doubt that's behind the issues as the A/C problem came way before the screen issue). I didn't press him on this and just nodded along.

Anyway, as I jumped back in the car the vents were blowing air correctly. So it seems the mechanics fixed it but maybe didn't tell the staff member I spoke to in the dealer.

 

[Caramaddy]

It is amazing the lack of communication between the service department and the front desk. It does make one wonder if they are trying to cover their lack of knowledge about the cars. MG will not be alone in this instance.

 

[N80SSM]

Wanted to post a quick (positive) update on where I am with this for those interested.

Car went in for the service yesterday, took roughly 3 hours before I got the call to pick it up.

The guy I saw confirmed that my infotainment screen needs replacing, this has been ordered and will be fitted FOC by end of next week.

The air conditioning issue I had has now been completely fixed from what I can tell. Early days yet but seems to be working perfectly (Just as the hot weather has subsided...typical!).

And I only had the pay the service charge, diagnostic was free under warranty, so good news all around. Hopefully by the end of the bank holiday I'll have a fully functioning MG4 again!

Glad to hear it, I pick mine up tomo so trying to stay positive as px'ing a car I love. Time to be sensible though!

 

[Ian Key]

It is amazing the lack of communication between the service department and the front desk. It does make one wonder if they are trying to cover their lack of knowledge about the cars. MG will not be alone in this instance.

I've found the same problem with my dealer. As I've posted elsewhere I now leave a polite note on the passenger seat with a concise list of faults and when they happen so the technician doesn't have to rely on translating the service desks version.

 

[AlexC]

I've found the same problem with my dealer. As I've posted elsewhere I now leave a polite note on the passenger seat with a concise list of faults and when they happen so the technician doesn't have to rely on translating the service desks version.

Wow, that’s crazy! I bet individually and as a group, we all know more about our MGs than the salesman, a ridiculous situation. Dealers should have a large FAQ / Q&A where they know all the typical and less typical questions, especially relevant to EVs. They should for example understand the critical nature than software plays in EVs, knowing the latest versions, known issues etc. anything less means you don’t understand your product and MG HQ should ensure that does not happen but are currently far too opaque about sharing information, seemingly Chinese culture, where they don’t want to share but take ideas from everybody else.

 

[Ian Key]

It's not the salesman I was complaining about, we all expect them to gloss over the defects, but the staff on the service reception desk. They should know what the common problems are for the cars that the dealership sells and be able to understand what the customer is complaining about and be able to communicate that to the workshop.

 

[salty]

It's not the salesman I was complaining about, we all expect them to gloss over the defects, but the staff on the service reception desk. They should know what the common problems are for the cars that the dealership sells and be able to understand what the customer is complaining about and be able to communicate that to the workshop.

In an ideal world, Ian, I agree. But in the real world and particularly the MG world, it doesn't. ? The amount of times over the years I've known way more about the particular car I'm looking at, than the salesman. Trouble is you don't say too much in case you come across as a smart arse. ?

 

[Bricktop X PWR]

In an ideal world, Ian, I agree. But in the real world and particularly the MG world, it doesn't. ? The amount of times over the years I've known way more about the particular car I'm looking at, than the salesman. Trouble is you don't say too much in case you come across as a smart arse. ?

Agreed.
I have always known more about my prospective purchase than the bloke (99% of the time a bloke) trying to sell it to me.

For example on my MG4 test drive I showed the sales chappie the shortcut swipe down on the screen.

He said 'Oo I didn't know about that!'

 

[Rolfe]

?

 

[tsedge]

It's not the salesman I was complaining about, we all expect them to gloss over the defects, but the staff on the service reception desk. They should know what the common problems are for the cars that the dealership sells and be able to understand what the customer is complaining about and be able to communicate that to the workshop.

Yes and the good ones do.

But then again we don't see their full working conditions, how little training they get, what they are paid, etc....

And I have to say if I had to do that job I'd last less than a day before getting sacked for the way I dealt with problem customers! ???

 

[Caramaddy]

I bought my MG5 from a Ford dealership. To be fair to the salesman he did admit he would have to read up on the car before the handover.

 

[Caramaddy]

How we think we would do the job, may be far from reality. Speaking to a Mazda salesman (young) he had no interest in the make he was selling. It was all about the profit he could make for the company and hence his bonus.
Sales people move to different dealerships for better money / conditions as and when it suits them. There is little brand loyalty.

 

[salty]

But then again we don't see their full working conditions, how little training they get, what they are paid, etc....

Agreed to a certain extent, but as a bloke use to say at work. "It's their career choice "