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From our podcast 8th July 2024 where we discuss rapid charging problems, causes and solutions
2. RAPID CHARGING PROBLEMS
Mk 1 - EVCC update to allow Tesla Charging
Free Tesla supercharger update from MG dealerships
MG4 Trophy: Idiot’s Guide to Public Charging?
Dual CCS BP pulse 150kW charging problem?
PROBLEM: The car will not charge at a Rapid (i.e. 50kW+) CCS public charger.
CAUSES: There are lot of possible causes:
a) That specific public charger isn't working - this can be checked with apps like ZapMap or Plugshare to see when it was last recorded as working. Check the charger screen and consider calling their helpline: many providers have useful helplines and they can often reset chargers remotely or at least tell you if the charger has problems.
b) The charger isn't compatible with your car - this is becoming much rarer, but may be true if you have an old MG EV that hasn't been updated to work with the latest chargers. There are various Tesla charger problems that we've mentioned before with some MG EVs, also remember not all Tesla public chargers are open to non-Teslas => use the Tesla app to find out which ones you can use.
c) The charger isn't making good enough contact the charge pins - this could be because your pins are dirty or more commonly, if the plug+cable is very heavy, it might sag in the socket and not connect to the top pins to negotiate the charge. For this reason, it is often recommended to hold the plug firmly in at the top of the socket until the negotiation has finished and charging starts.
d) Your car needs a software update to charge reliably on the latest chargers - this requires your dealer to update the various components of the charging system, there are several modules involved.
e) Your car might just need to reset itself. Lock and unlock the car, remove the charging plug and lock again, wait a few seconds and start again.
f) You might not be authorised for payment with your card due to your bank's security policy and/or the large deposit hold some charger take. If this is the problem, check your credit limit, talk to your bank and if possible use the vendor's app or your phone to pay with Apple / Samsung / Google Pay because these will succeed more often.
FIXES:
a) Try to use a charger that you have seen other people successfully charge at and which is shown as currently working.
b) Contact the charger provider if you have problems.
c) Contact your dealer if you think you have a persistent problem that may need an update.
d) Use a different payment approach.
DISCUSSION POINTS:
2. RAPID CHARGING PROBLEMS
Mk 1 - EVCC update to allow Tesla Charging
Free Tesla supercharger update from MG dealerships
MG4 Trophy: Idiot’s Guide to Public Charging?
Dual CCS BP pulse 150kW charging problem?
PROBLEM: The car will not charge at a Rapid (i.e. 50kW+) CCS public charger.
CAUSES: There are lot of possible causes:
a) That specific public charger isn't working - this can be checked with apps like ZapMap or Plugshare to see when it was last recorded as working. Check the charger screen and consider calling their helpline: many providers have useful helplines and they can often reset chargers remotely or at least tell you if the charger has problems.
b) The charger isn't compatible with your car - this is becoming much rarer, but may be true if you have an old MG EV that hasn't been updated to work with the latest chargers. There are various Tesla charger problems that we've mentioned before with some MG EVs, also remember not all Tesla public chargers are open to non-Teslas => use the Tesla app to find out which ones you can use.
c) The charger isn't making good enough contact the charge pins - this could be because your pins are dirty or more commonly, if the plug+cable is very heavy, it might sag in the socket and not connect to the top pins to negotiate the charge. For this reason, it is often recommended to hold the plug firmly in at the top of the socket until the negotiation has finished and charging starts.
d) Your car needs a software update to charge reliably on the latest chargers - this requires your dealer to update the various components of the charging system, there are several modules involved.
e) Your car might just need to reset itself. Lock and unlock the car, remove the charging plug and lock again, wait a few seconds and start again.
f) You might not be authorised for payment with your card due to your bank's security policy and/or the large deposit hold some charger take. If this is the problem, check your credit limit, talk to your bank and if possible use the vendor's app or your phone to pay with Apple / Samsung / Google Pay because these will succeed more often.
FIXES:
a) Try to use a charger that you have seen other people successfully charge at and which is shown as currently working.
b) Contact the charger provider if you have problems.
c) Contact your dealer if you think you have a persistent problem that may need an update.
d) Use a different payment approach.
DISCUSSION POINTS:
- The charge limit is also set in the car (or the app), make sure it is set appropriately.
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