DaevM
Prominent Member
So, new car, new reg (24) arriving Friday.
Trying to use online system (Aviva Zero) to swap in advance, ready for Friday.
First system question, New Reg? Enter new reg which us obvs '24. System response: nope.
Contacted online support. Went through similar process with online chat person and after about 20 minutes ( originally thought I was just trying to swap reg - someone wasn't paying attention... or thinking) at which point they announced the reg wasn't on the system (yet) but they would be prepared to waive cancellation fees as the problem is with their system if I would like to cancel my existing policy ( minus admin fees of course) and I could take a new policy out.
I'll try again Thursday. ?
Trying to use online system (Aviva Zero) to swap in advance, ready for Friday.
First system question, New Reg? Enter new reg which us obvs '24. System response: nope.
Contacted online support. Went through similar process with online chat person and after about 20 minutes ( originally thought I was just trying to swap reg - someone wasn't paying attention... or thinking) at which point they announced the reg wasn't on the system (yet) but they would be prepared to waive cancellation fees as the problem is with their system if I would like to cancel my existing policy ( minus admin fees of course) and I could take a new policy out.
I'll try again Thursday. ?