I think he's right... I've had my EV almost a year and apart from Geniepoint, I've had more good experiences than bad.
Osprey, Gridserve, Ionity are all mostly reliable and the number of chargers are growing by the day. I remember stopping at Pease Pottage services before I got my EV and the were two chargers, one out of order... fast forward to last week, the two originals both working and a row of eight brand new superchargers... happily on my way in less than half an hour.