I am shocked that you only paid £49 for your first service to be honest
@KeithG ?.
My 1st service at the same dealer in Jan 2021 was over twice this amount, can you expand if you have a service plan and how many miles your car has covered please.
I received no health check video of my car either, no report regarding tyre wear / under body condition - bugger all !.
Not even a "Check Off" service check sheet of the work carried out either.
Unexpected / inconsistent customer service here - why ???.
It is more than a little difficult to score this dealership highly, because my car was offered up for it's first service and recall for the wiring harness in the drivers door on a Friday morning at 8.30am.
This work should have taken no longer than than half a day in my opinion.
As a result, I never received it back until the following Wednesday morning at around 10.00am after the car was stuck on a ramp and rendered "Dead" from Friday until Tuesday !.
The fix was found after uploading the data information pack to the MG Tech Team who guided the dealer through the fix on the car.
Clearly, they did manage to break the car and could not resolve the problem themselves !.
No offer of compensation for the delay either.
It puzzles me just how this dealer claims to be classed in "Chester" ( England ) when it is clearly inside of the the Welsh border ?.
The dealer is allowed to be open for urgent repair work under Welsh lock down rules, but not the showroom for selling cars is my understanding.
Please correct me if I am wrong here.
I am glad however, that you experienced a better result than myself.
They say you are never to old to leant, well I have to say lesson firmly learn't here.
I will NEVER book my car into ANY dealership to have work conducted on a Friday in the future !.
Got well and truly burn't on that one folks !.