Different Trophy??

[inshreds]

We saw a holborn blue paint job in the showroom, the swirl scratches on it were terrible. I would presume that the black roof paint jobs would be as bad.

For anyone ordering the more premium and durable metallic paints or the dynamic red or orange tri-coat paints apart from aesthetics you would be getting better bang for buck and durability with the new revision.

 

[ok86]

We saw a holborn blue paint job in the showroom, the swirl scratches on it were terrible. I would presume that the black roof paint jobs would be as bad.

For anyone ordering the more premium and durable metallic paints or the dynamic red or orange tri-coat paints apart from aesthetics you would be getting better bang for buck and durability with the new revision.

If possible ask your dealer not to clean the exterior of your car when it arrives or at least be present when they do.

From what I can tell from the brand new stock vehicles they are pushed for time they will end up rushing it. Off the boat they are covered in dust… your brand new car will need polishing from day 1.

 

[Ian Key]

Once again it depends on how good your dealer is. I seem to have found a good one. No swirl marks on the black roof or rear light bar and they had cleaned it.

 

[KH11]

Was watching some brand new MG’s what people had taken to a detailers and they were in quite a state to say the least with all the swirls of the paint work. The detailer had them in the workshop and walk around the cars with a lamp showing you how bad they were. So they were washed and polished and ceramic coated and what a difference it made.

When I do eventually take the plunge was thinking of taking it to a detailer. My current car I got talked into having Gardex put on it when I purchased the car as a new one and when I picked it up it wasn’t till I got it home and put it in the garage at night you could see all the swirls on that one underneath the strip light.

So I won’t get talked into their body protection with that experience under my belt.

Meant to say watching these videos on YouTube

 

[IanMK]

If possible ask your dealer not to clean the exterior of your car when it arrives or at least be present when they do.

My dealer applied Supaguard to mine which I didn’t particularly want and didn’t pay for. Now covered in swirls - particularly the plastics. The paint is very thin - I’ll have to keep a close eye on it.

 

[tsedge]

Once again it depends on how good your dealer is. I seem to have found a good one. No swirl marks on the black roof or rear light bar and they had cleaned it.

Yes, some dealers (including mine) seem to care and do the job properly, ours was prepared to a high standard and I couldn't find a fault in the showroom.

Others seem to treat the cars as tins of beans to throw out the door as quickly as possible.

I'd really like to see a moderated independent national system for rating and comparing car dealers for sales and service so that they have to up their game - yes I know we have a dealer forum area but few use it (I did add my experience).

 

[Deleted member 10041]

Yes, some dealers (including mine) seem to care and do the job properly, ours was prepared to a high standard and I couldn't find a fault in the showroom.

Others seem to treat the cars as tins of beans to throw out the door as quickly as possible.

I'd really like to see a moderated independent national system for rating and comparing car dealers for sales and service so that they have to up their game - yes I know we have a dealer forum area but few use it (I did add my experience).

Definitely, and this isn't an MG problem it's an industry problem. So many poor sales and service departments out there.
They can make minor faults into big issues just with crap service and communication.

 

[Cocijo]

Some dealers blame margins saying that they have to obtain volumes to be profitable and this leaves little room.
They skimp on training and customer service. They don’t employ the right skill sets and go for cheap labour where they can.
An example of this is using cheap labour to apply these paint guard protection add-ons.
The motor Industry has never shaken off its historic back-street culture.
People are still not surprised when they hear about someone being ripped off at a garage.

For example, service and warranty work; most dealers want to spend the minimum time on an issue, they see it as not cost effective if they need to spend more time, and in many cases the manufacturer restricts how much they get. This encourages corner cutting. PDI is a good example of this. Once you’ve gone down this route it’s hard to stop.

The nett result is that an industry that has a bad reputation anyway, is not getting any better.

The whole area needs a sea change.

Online sales is the way forward, coupled with opening out repairs and servicing to greater competition and raising standards and lowering costs.

For sales - all you really need is to be able to test drive a car that you are interested in - all the banter and add-ons needs to stop, it’s sharp practice. A lot of the sales staff have poor product knowledge as well, not even bothering to know about what they sell.

For service and repairs - you need excellent front of shop communication (this is so important and in many cases the customer service at contact is appallingly handled) coupled with good product knowledge in the repair shop.
I still find it incredible when customers get no call back as promised - how difficult is it to produce a to-do list and call customers regularly as promised? This alone would make such a difference.