Software Updates

[SKA]

Had the service done last week. And the dealer told me in his notes that apparently the system says there is no updates required for my car (that's before my car is in their workshop ). So, I guess they don't plug in and check what versions I am not, but when I booked for a service, the system will tell them if there is any updates required?. I hope he just didn't fob me about on this. ?

 

[Lovemyev]

The dealer can do a quick check for less recent updates by using the VIN number, but when the car is connected to the diagnostic computer, they can interrogate deeper ( if they wish to do so, if you get my meaning ).

 

[fred12345]

Anyone knows what are the latest versions of software on Mk2 ZS? Just bought one second hand and no idea whether needs updating. Going for service next week but no idea what they will do even if I ask for updates....

 

[JCFlippen]

Anyone knows what are the latest versions of software on Mk2 ZS? Just bought one second hand and no idea whether needs updating. Going for service next week but no idea what they will do even if I ask for updates....

Ask for a print out of the service sheet and anything they do to have your own service history.

 

[fred12345]

Help please - please see attached, is this the latest software or do I need to ask my dealer to update anything whilst servicing next week?

It's Mk2 ZS 2022 standard range Trophy model

I will try map updates myself using instructions from this forum, hope it's safe.

 

[Lovemyev]

These appear to be the info / head unit software versions ?.
The dealer should apply any / all updates ( including the operation / charging software etc ) that is available on their MG system.
They will do this by cross checking, using your VIN number.
This will be done FOC at the time of your annual service.
It MAY return a "No Updates Available" report though, IF the car has already been updated at the previous service interval(s).
If you wish to know the SOH of your traction battery, ensure you ask the dealer to provide you with a screen shot of its condition, or they may forget to include it on the "service schedule check off sheet".

 

[Robf]

Would be a good idea to insist that car is updated to accept Tesla charging stations while you are at it

 

[fred12345]

Sooo... 2nd year 30k service £296 ... ?

 

[Lovemyev]

Had mine done recently, 16,000 miles ( ish ) paid on the day £180.00.

 

[fred12345]

Had mine done recently, 16,000 miles ( ish ) paid on the day £180.00.

I was first quoted about £165 (I guess that was for basic service) but when they realised it was for 30k service, they increased it.

 

[Lovemyev]

I was first quoted about £165 (I guess that was for basic service) but when they realised it was for 30k service, they increased it.

Fred - I would question that quote again TBH because on the MG Service Schedule Check Off Sheet, it clearly states that the 2nd service is due every "2 years or 30,000 miles" ( which ever comes first ).
If you look at line item 8 on the sheet 1 for example, it instructs the tech to replace the cell coin battery in the key fob.
On that line item, track straight across that line, too the far right hand side of the sheet, in the text box over there, is printed the following 2 / 30 this means 2 years or 30,000 miles.
If you check both sheets, you will see similar line item requirements for both time or distance.
So, I am at a bit of a loss to understand why they have increased the price really, unless there are carrying out ANY addition work called for on the sheet ?.
If so, what and why are they doing this and why have you not been informed of additional work ?.
Some dealers will recommend a brake fluid replacement at 2 years - some not.
Mine did not require it, as its moisture content was within the safe limits allowed.
It is very likely it will get replaced at the time of the 3rd service though ?.
If it HAD require changing, this would have increased the price by about £50 if I remember correctly.
This still only suggests about £230.00 (ish) - so not even close to the almost £300.00 you have been quoted ?.
So, in order to proved some proof of what I believe is correct - I will include the MG service check off sheet that I asked to be completed by the tech, when he completed the work on my car.
In the top / centre of the sheet 1 - You will see ( circled in biro ) a text box that clearly states 2 years OR 30,000 miles.
Half way down the same sheet, you will see my current SOH of my traction battery pack ( 99% ).
They also provided a paper print out, taken as a screen shot of my battery SOH.
This was clearly taken from the diagnostic computer as it displays the VIN number of my car.
Oh .............. Our car has covered around 16,500 miles and 25 months old.
Hope this info helps in someway .

 

[fred12345]

Fred - I would question that quote again TBH because on the MG Service Schedule Check Off Sheet, it clearly states that the 2nd service is due every "2 years or 30,000 miles" ( which ever comes first ).
If you look at line item 8 on the sheet 1 for example, it instructs the tech to replace the cell coin battery in the key fob.
On that line item, track straight across that line, too the far right hand side of the sheet, in the text box over there, is printed the following 2 / 30 this means 2 years or 30,000 miles.
If you check both sheets, you will see similar line item requirements for both time or distance.
So, I am at a bit of a loss to understand why they have increased the price really, unless there are carrying out ANY addition work called for on the sheet ?.
If so, what and why are they doing this and why have you not been informed of additional work ?.
Some dealers will recommend a brake fluid replacement at 2 years - some not.
Mine did not require it, as its moisture content was within the safe limits allowed.
It is very likely it will get replaced at the time of the 3rd service though ?.
If it HAD require changing, this would have increased the price by about £50 if I remember correctly.
This still only suggests about £230.00 (ish) - so not even close to the almost £300.00 you have been quoted ?.
So, in order to proved some proof of what I believe is correct - I will include the MG service check off sheet that I asked to be completed by the tech, when he completed the work on my car.
In the top / centre of the sheet 1 - You will see ( circled in biro ) a text box that clearly states 2 years OR 30,000 miles.
Half way down the same sheet, you will see my current SOH of my traction battery pack ( 99% ).
They also provided a paper print out, taken as a screen shot of my battery SOH.
This was clearly taken from the diagnostic computer as it displays the VIN number of my car.
Oh .............. Our car has covered around 16,500 miles and 25 months old.
Hope this info helps in someway .

View attachment 25753

View attachment 25754

Fred - I would question that quote again TBH because on the MG Service Schedule Check Off Sheet, it clearly states that the 2nd service is due every "2 years or 30,000 miles" ( which ever comes first ).

Bit complicated as I got it second hand and the guy before missed quite a bit of servicing...so for this time I'll bite the bullet in hope service records get fixed ?

 

[Lovemyev]

Bit complicated as I got it second hand and the guy before missed quite a bit of servicing...so for this time I'll bite the bullet in hope service records get fixed ?

If the car is now only two years old, then it has missed the first service only surely ?.
Hopefully this will not impact on the remainder of the seven year warranty ?‍.

 

[fred12345]

If the car is now only two years old, then it has missed the first service only surely ?.
Hopefully this will not impact on the remainder of the seven year warranty

I don't know how they managed that but the previous owner (lease co.) missed first service and when they were supposed to do second, they've done first...?‍?

Anyway, picked up the car, they've done 2nd year 30k service now and all is good, they've replaced everything that was supposed to be replaced but failed to write down battery % ? ... They've done vehicle health check and all good. AA cover extended and now need to check with customer services how is my 7 year warranty looking...

(forgot to ask about any software updates, just remembered now ?)

 

[DJS]

My car had its first service yesterday. £176 - a rip off for what is essentially a slightly more detailed MOT.

I added comments to the online check in to ask to check infotainment system for updates and when I collected they'd not seen the comments and didn't check. The technician went out to my car and confirmed it needed updating but I've had to book it in again as they said it will take a whole day (somehow). No mention of me paying for it and I certainly won't be.

 

[Kruddy]

Trying to get our car sorted and it's been a nightmare. The mg dealership have been in contact with mg directly to find out what's going on. Apparently mg have said it's not a fault, it's definitely an update and we have to be charged for 2 hours labour. There's no way I'm paying £280 (quoted by the garage) just to be able to use the tesla chargers. If anyone can help with this is be most grateful.

 

[Coulomb]

If anyone can help with this is be most grateful.

There are several other threads about this. The post below points to another post with a copy of an email from Miles Roberts, a well known dealer and frequent guest on our forum podcasts, to Les Burrows, a prominent poster on this forum. The email seems to indicate that MG have actually made the decision to pay for this update, so it should be free to owners. But not all the dealers or even people in MG seem to be aware of this.

Tesla Charging Update, ZS EV, Free or Not Any Official Guide?

Hi have done a search and as said in other posts Miles Roberts stated that this Software Update should be free, my dealer BullDog says they did not know about a free update. My question: Is there any official statement from MG about this update stating if its free or not, mine is about to go...

www.mgevs.com

 

[Rutsy]

Trying to get our car sorted and it's been a nightmare. The mg dealership have been in contact with mg directly to find out what's going on. Apparently mg have said it's not a fault, it's definitely an update and we have to be charged for 2 hours labour. There's no way I'm paying £280 (quoted by the garage) just to be able to use the tesla chargers. If anyone can help with this is be most grateful.

I've been told exactly the same by my dealer. I've opened a case with the motor ombudsman. It is taking an age, but was getting nowhere with MG or dealer despite pointing out that this is a fault and impacting on my reasonable enjoyment of the car. Both have also lost a prospective future customer.

 

[DB Go Rex]

Trying to get our car sorted and it's been a nightmare. The mg dealership have been in contact with mg directly to find out what's going on. Apparently mg have said it's not a fault, it's definitely an update and we have to be charged for 2 hours labour. There's no way I'm paying £280 (quoted by the garage) just to be able to use the tesla chargers. If anyone can help with this is be most grateful.

If it's under warranty ask for an official warranty claim as the car cannot charge at all CCS spec chargers as it should.

As others have said MG do know about this, so I would call BS on their attempts to contact MG.

Ask for fixes and not a discussion about software updates.

 

[Kruddy]

If it's under warranty ask for an official warranty claim as the car cannot charge at all CCS spec chargers as it should.

As others have said MG do know about this, so I would call BS on their attempts to contact MG.

Ask for fixes and not a discussion about software updates.

That's exactly what we told them. Both the dealer/garage and mg. Both said it's chargeable. Seems to be a lottery postcode as to which garages are doing it for free. I'd be interested if anybody could post which garages they have had it free from. Thanks