iSmart app connection / Digital Key activation issues for new MGs

[taltulon]

Hi guys,
The question is only for those that got their brand new MG in the last month or so.
Did you (or still) experience any connection issues with iSmart app or activation of the Digital Key?
The dealer said it's a known global issue and I don't trust his answer so much, so just wanted to check with you.
Thanks

 

[sareea]

I am facing the same thing.
I could bind, but I can’t activate the key.

 

[Udders71]

I had the same issue. I read on here somewhere to do a complete deletion of the app, and do a factory reset on the car.
I did it and it now works!
Only thing you'll lose is radio presets.

 

[sareea]

How do I do a factory reset ?

 

[Udders71]

On main screen, Swipe left. Go into 'Settings'. On right find 'system', then you'll see 'restore to factory settings'.

 

[sareea]

Ahh ok,
I thought some other hard reset.
Thanks !

 

[sareea]

Unbound the vehicle, Deleted app, reinstalled, factory reset car android. Reconfigured and rebound.
Still didn’t work.
I will give it a day and see

 

[Udders71]

Did you also delete account, and clear cache? Not good enough to just logout.

 

[sareea]

Did you also delete account, and clear cache? Not good enough to just logout.View attachment 27893

I didnt do this. Will try again and update

 

[AlexC]

The App is nowhere near reliable enough to consider as a digital key!

 

[sareea]

I agree

The App is nowhere near reliable enough to consider as a digital key!

I cant even control the hvac and nothing seems to fix it. I read in other thread that it is a global issue….

 

[AlexC]

Yeah, you only need look at the App Store reviews to see how poor it is.
No doubt they are aware and a brand new version will come. I will press MG on updates and share response.
The new MG9 has better in car s/w so they are clearly on the case.