Back on the 16th April when you were starting to plan this install I posted some advice as follows:
On Forums/Facebook you will see with monotonous regularity people ask why their charger 'stole' all the electricity out of their battery. Having the charger on its own consumer unit means the Grid CT clamp can be placed between the two consumer units so that a house battery system (if fitted) will not see any current drawn by the charger and you will avoid the house battery being drained.
It seems that the message was not passed on to the installer or they ignored it.
I have discussed this at some length with my installer, and I'm fine with the way it's operating at the moment. While the Zappi does have access to the battery, this can be prevented very easily, and there are times when it is actually advantageous to let it happen.
If I want to pre-heat (or even pre-cool) my car before leaving home, and it's plugged in to the Zappi, it will take the power from the battery rather than from the mains at peak prices. I can spare 1 kwh from the house battery to warm the car if I'm going out, and if I can't it's easy enough to stop the battery discharging for the ten minutes it will take to do that. (Though, really, what difference would it make, if the battery runs down it will simply take power from the grid possibly at peak prices, so it's swings and roundabouts.)
If I am charging the car directly from the solar (which I was doing for three months, but have stopped doing now) and the sunshine is intermittent, it's very useful to have the battery supply power to tide the charger over when clouds come over. This gives an uninterrupted charge, and the battery simply recharges from the solar once the cloud has passed. (Often it recharges from solar that wouldn't even be available otherwise because of the 5 kw limit on the inverter which only comes into play when the battery is at 100%.)
To guard against the Zappi swiping the entire battery if the sun fails to come out again, my installer suggested setting a discharge limit on the battery for the duration of the charge. I hit on 93%, which seemed to be enough to tide the Zappi over most intermittent cloudy periods. Sometimes the charge would be cut at 93% but start again if the sun reappeared, sometimes that was that for the day. I only had to remember to remove the limit on the battery before the house load came calling later. It worked very well, though as I said I'm not charging the car from the solar now that I have the export tariff.
Yes one does have to remember to protect the battery when the car is charging, but that is normally achieved by setting the battery so that it's doing other things during the off-peak period when the car will normally be charging. If the car is going to charge outwith the off-peak period some intervention is required - this evening I forgot, I'm still new at this, and lost 10% of the battery before I remembered - but it's simple.
So I'm fine with it the way it is. As my installer said, different people find slightly different ways of working that suit them, and this suits me.