I got a second reply from MG customer service:
This has definitely put my mind at ease
Why do I get the idea that this responce has been as a direct result of Mile’s intervention ?.
It is a more of an appropriate answer, that you should have received in the first place, but I am not sure ? that I agree with some of the points raised in it to be honest.
Quote “our EV cars are no different to those from any manufacturer in this regard”.
Well, I don’t see a lot of other EV’s getting bricked when charging via a CCS charger - do you ?.
Quote “Pod point for example, are one of our partners and we recommend them when supplying 7kWh wall home chargers to customers who are purchasing new EV vehicles, and I am confident that there is no compatibility concerns with these products”.
This has absolutely NO relevance at all to this issue ????. These are A/C units supplying 7Kw’s how is that relevant to the “Bricking Issue” on CCS units ????.
Quote “There is no definitive list as to what may or may not be compatible, as this will vary from charger to charger and for various other reasons,”.
What are these “Various other reasons” ?.
Quote “This could be a faulty charge point, poor connection to the charge point or indeed a compatibility problem from the supplier to the car”
Arahhhh ……. The supplier of the car ( MG ) who these people represent and get paid by.
Quote “if the car will accept a charge from any DC charger, then the fault is unlikely to be with the car, as if the car is faulty, it won’t accept a charge at all and would need to be addressed with the supplier. MG Motor UK Ltd. would not alter the software in the car to make it match to a specific suppliers unit that is causing you problems. I trust that this will make sense and if they were concerned then the supplier should contact MG Motor UK Ltd. to advise us of a potential problem”.
So, as long as it will accept a charge from any single CCS unit, then that is deemed that the car is fine and regardless if the charging protocol software is not compatible with another unit ?.
This then becomes like game of Russian Roulette.
You have no idea if your car is likely to brick until you have plugged it in ?.
Of course, there will be times when the hand shake with the car will fail on certain units.
But I think somebody is missing the whole point here.
If the car did NOT like the charger it was being plugged into, then it should just reject the handshake and prevent a charge from taking place.
Inconvenience - Yes !.
But not “Brick” the car and leave it completely stranded and requiring recovery vehicle to the nearest dealer !.
This going to get very frustrating and expensive long term.
I see no mention in this e.mail that suggests that there is a service bulletin available to hopefully rectify this ongoing issue.
Clearly no research done prior to the writing of this message and offers little in providing any positive way forward.
It likely tells you what you already know, as is a purely a back stroking exercise after the shocking first attempt to answer your questions and genuine concerns.
These rude and poorly constructed messages only happen via E.mail conversations.
I can imagine what my responce would be to somebody who addressed me in this manner, when being face to face !.
