MDWMG
Standard Member
Has anyone else found the option to pay Electroverse from their Octopus Energy account has been removed?
mine has a little 'pay with octopus' logo in the payment methods section.Has anyone else found the option to pay Electroverse from their Octopus Energy account has been removed?
That icon means you have it set up to take payments to Electroverse for charging from your Octopus account (jn my experience, it was taken from Octopus credit).mine has a little 'pay with octopus' logo in the payment methods section.
It looks like it contains the end of my bank account number, but I can't say whether it would take from our Octopus credit first or go straight to my account.
Strange and annoying.I relinked my Octopus account as a payment method a week ago, but it is marked as Pending in the app so I can't use it. I complained to Octopus, who referred me to Electroverse, who appear to be investigating what's happened.
The most disconcerting aspect of this is that Electroverse can apparently remove a payment method from a customer account without telling the customer or giving a reason.
I have. Also my RFID card has been cancelled. I'm assuming it's because my direct debit was recently changed..Has anyone else found the option to pay Electroverse from their Octopus Energy account has been removed?
I have. Also my RFID card has been cancelled. I'm assuming it's because my direct debit was recently changed..
Thanks for raising this. I wouldn't have realised otherwise. No notice from Electroverse.