Grinding noise on full lock

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amanda

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ZS Hybrid+ Trophy
I’ve had my new MGZS Hybrid Trophy since 20th November. Within a week or so of getting the car it started making a grinding noise when in full lock. I was told it was due to rust developing on brakes while standing outside prior to delivery. It then developed a rattling/vibration noise as well. The dealership said the brakes were dry and they needed lubricating. They told me that was fixed and when I took it for a test drive I didn’t get off the car park before the grinding was apparent. I’ve rejected the car within the 30 day period in accordance with the consumer rights act 2015, but the garage are refusing to refund my money. Has anyone else experienced this problem
 
amanda said:
I’ve had my new MGZS Hybrid Trophy since 20th November. Within a week or so of getting the car it started making a grinding noise when in full lock. I was told it was due to rust developing on brakes while standing outside prior to delivery. It then developed a rattling/vibration noise as well. The dealership said the brakes were dry and they needed lubricating. They told me that was fixed and when I took it for a test drive I didn’t get off the car park before the grinding was apparent. I’ve rejected the car within the 30 day period in accordance with the consumer rights act 2015, but the garage are refusing to refund my money. Has anyone else experienced this problem
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Did you drive the car regularly?
 
If it is within the 30 day window, the garage must take the car back and refund you. Have a look on Martin Lewis's website, Moneysavingexpert.com for a complaint letter template. Send the complaint letter by recorded delivery, giving them a reasonable time limit to respond, that's when the clock starts ticking.
 
Gadget Geek said:
If it is within the 30 day window, the garage must take the car back and refund you. Have a look on Martin Lewis's website, Moneysavingexpert.com for a complaint letter template. Send the complaint letter by recorded delivery, giving them a reasonable time limit to respond, that's when the clock starts ticking.
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I had an issue with a brand new Toyota Yaris a couple of years ago, It had a dent in the rear passenger door and a deep scratch on the drivers door. I pointed this out to the salesman when I collected the car but wasn't happy with the dealers solution so they refunded my money in full after only three days of owning it. I did find out however that the dealer only has to refund the customer if there is or was an issue with the vehicle at the point of delivery or collection which you will need to prove.
 
cheerfuljerry said:
I had an issue with a brand new Toyota Yaris a couple of years ago, It had a dent in the rear passenger door and a deep scratch on the drivers door. I pointed this out to the salesman when I collected the car but wasn't happy with the dealers solution so they refunded my money in full after only three days of owning it. I did find out however that the dealer only has to refund the customer if there is or was an issue with the vehicle at the point of delivery or collection which you will need to prove.
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It does not say that the fault has to be present at the time of delivery/collection in the Consumer Rights Act 2015. Just that if you are going to do a short term rejection you must do it in 30 days. The garage are simply refusing to acknowledge my written rejection. Instead they keeping writing to me about the repairs they are carrying out on the car!!! The choices I had according to citizens advice are simple early rejection or agree to let them repair it, or agree to a replacement. I chose to reject it which they are ignoring and it’s becoming extremely frustrating. I may end up having to take legal action against them. Meanwhile I’m without a car!!!
 
amanda said:
Every day
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The reason I ask is because car brake discs are made from cast iron and will get surface corrosion very quickly, in the matter of a day at this time of year. I've had cars where the brakes will make a grinding sound until the surface corrosion has worn away but it doesn't take long to do so.
 
cheerfuljerry said:
The reason I ask is because car brake discs are made from cast iron and will get surface corrosion very quickly, in the matter of a day at this time of year. I've had cars where the brakes will make a grinding sound until the surface corrosion has worn away but it doesn't take long to do so.
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But this grinding was on full lock, not when the brakes are applied.
I would suggest this sounds more like a faulty constant velocity joint, which is the item through which the power is passed to the front wheels. They make that noise when very worn. As this is a new car, it is more likely a faulty item from new.
 
cheerfuljerry said:
The reason I ask is because car brake discs are made from cast iron and will get surface corrosion very quickly, in the matter of a day at this time of year. I've had cars where the brakes will make a grinding sound until the surface corrosion has worn away but it doesn't take long to do so.
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They did suggest that and have since taken the brakes off cleaned them put them back on and told me it was fixed. But when I returned to test drive the car the grinding sound was still there. I think it’s going to turn out to be the steering
 
amanda said:
They did suggest that and have since taken the brakes off cleaned them put them back on and told me it was fixed. But when I returned to test drive the car the grinding sound was still there. I think it’s going to turn out to be the steering
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I did see that in one of your previous posts so was thinking it could be the brakes but it sounds a little more serious now that you have explained it. A worn CV joint generally 'knocks' on full lock when it is worn out and for the car to be doing this on left and right lock would mean both CV joint's would be worn. Then I suppose if the joints hadn't been lubricated on assembly then I would imagine they would grind.
 

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