MG ZS EV not connecting to any charger

nerdyness

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Oslo, Norway
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ZS EV Luxury
Hello all,

I'm coming to you for help with my MG ZS EV 2022 luxury (long-range battery). I've bought the car in June 2023 pretty much brand-new from a dealer and I've had trouble charging it from the beginning.

What I normally do is, I drive up to a charger, I turn the car off, then press the start button twice without pushing the brake pedal, so that the car is "on" but not in "drive mode". I then connect the charging cable, first to the charger, then to the car. I make sure the cable is pushed in all the way on both places, the charger and the car.

I then unlock the charger, whether with an app, RFID chip, of if I'm lucky just with a contactless credit card. In about 1% of cases the car connects and starts charging on the first go. In almost every case the car says "Connecting" for a good 2 minutes until it eventually says "Electrical grid abnormal". I then get out of the car, disconnect and reconnect the cable, and try again. Usually it works on the 3rd go or so. I've noticed it's worse in winter, which, here in Norway, is a problem. While this is incredibly annoying, I've not cared too much about it until recently, when I was about 400km from home and could not get the car to charge at all at 4 different chargers. I was fiddeling with this for over 20 minutes and could not get the car connected. I tried 4 different chargers that were available, no such luck. I thought I'd have to get the car towed but ended up driving to a different location where it eventually connected.

To be clear, this happens with everything from 1-phase slow chargers to 150kw fast-chargers.

I've got a good hour of "video evidence" of the car just not charging and I've had the car back at the dealership 3 times now. Each time they tell me they cannot find a fault and it connects every time for them. Last time they updated the car's firmware to no avail. I've offered to drive the mechanic to any public charger so he can see with his own eyes that it's not working. He says even if he did come with me, it wouldn't matter because he can't read out any error codes when the car is away from the garage.

I bought myself an OBD2 bluetooth dongle (OBD2 ELM327 V1.5) to maybe read out the error code myself, but the dongle won't connect to the car properly. It connects to the ELM but not to the ECU.

Do any of you have any good advise?
  • I'm thinking I can bring the car to another mechanic. Maybe it will show the same issue at their chargers?
  • Do you know of any OBD dongle that works for this model?
  • Can I use the MG iSmart app to read error codes?
  • Is there something else I can try or I am doing wrong? I read on here that some people turn the car off, connect the charger and then turn the car back on. Is that what everybody is doing?

I'm grateful for anything that can help me with this.

Thanks in advance,
Stefan
 
Why are you turning the car "on" to charge ? Just turn it off then initiate the charge. No need to be on or in ready/standby mode for charging.
When I try to go to the charging interface on the display it tells me the car needs to be on for this to be available. It won't show me the screen/menu where I can initiate the charge.

Interesting. So you'd expect this to be possible with the car off entirely?
 
When I try to go to the charging interface on the display it tells me the car needs to be on for this to be available. It won't show me the screen/menu where I can initiate the charge.

Interesting. So you'd expect this to be possible with the car off entirely?
Of course. My previous ZS and my current Marvel both charge this way. If not, you would have to be sat around at a public charger whilst it charged. Turn it off completely, close the doors, plug in the charger and your dashboard will show the car is connected, then charging. Lock the car and walk away.
 
Glad I read this thread, only had the ZS EV since late December and not charged away from home yet, so this info will be very helpful.
The dealership never told me how to charge away from home and foolishly I never thought to ask
👍
 
Thanks for these suggestions, guys! I will try that. The reason I always sit in the car is because it takes so long to connect, and sometimes I have to press the "start charging" button which then changes to "preparing..." and eventually goes back to saying "start charging" when it can't start the charge.

Once it is charging it's fine. I turn the car off, lock the doors and walk away. But that "little dance" I do to get it to start charging is me entering and exciting the vehicle 3+ times. Often also to unlock the charging cable because the car is still trying to connect and I can see the charger has timed out and I need to unlock it again. It's not fun.
 
I tried again but with the car switched "off". The small display behind the steering wheel said "connecting" for ~2 minutes and then showed the attached picture. I tried starting it through the MG iSmart app and after pressing the "start charging" button, it again said "preparing" (just like the start charging button on the middle console display does), and after a few seconds it just said "failed" and went back to "start charging".

There is clearly something wrong with the car, it's a shame that it "just works" on the chargers at the garage. I think my best bet is to get to an error code using the OBD2 port... which ironically, is also not connecting 🙈 But that's probably because I need an OBD dongle that's MG compatible. Any thoughts there?
 

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Have you tried disconnecting the 12V battery for about 5 mins and then reconnecting? My Mk2 ZSEV would not AC charge once and this simple trick solved it for me. You will need a 10mm spanner to disconnect the -ve battery terminal. Once re-connected, set the max charge to 100%, turn off any charging schedule, turn off the car and plug in the charger. Hopefully it will work this time.
 
Some chargers require you to connect the car first then show your RFID card or other method of payment, others (most of them in fact) that you first choose the charger and method of payment then when instructed, connect the cable to the car. If you get it the wrong way round the car will sit waiting for a connection until it times out.
 
. Each time they tell me they cannot find a fault and it connects every time for them.
Why don't you ask the garage to show you what they do to charge the car?

I never do anything ON/OFF, I just stop the car, turn it off, plug in and it charges. Sometimes public charger works immediately, sometimes it takes longer, sometimes the charger doesn't work but the one next to it works...
 
Ladies and gentlemen, we have a winner! 🏆
Have you tried disconnecting the 12V battery for about 5 mins and then reconnecting? My Mk2 ZSEV would not AC charge once and this simple trick solved it for me. You will need a 10mm spanner to disconnect the -ve battery terminal. Once re-connected, set the max charge to 100%, turn off any charging schedule, turn off the car and plug in the charger. Hopefully it will work this time.
This was the thing that did the trick! I have disconnected the negative pole of the battery for 10 minutes, connected it again, and just now drove to 3 different chargers which all connected on the 1st go. I tried 2 slow chargers at 11kW and one more beefy 150kW charger, all of them worked.

Thank you so much for the help and suggestions everyone 🙏 I am super happy that this is now settled 🥳
 
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