ISmart App

GillyP

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Hi. I took delivery of a ZS EV Trophy yesterday, 72 plate. It appears that the app is “bound” to an unknown person. MG Customer service have told me that it must be dealt with by a dealer. I’m getting nowhere with the two dealers which are in the area. Has anyone had this problem and can advise please?

Many thanks in anticipation!!!
 
Hi, found this hope it helps.

Binding


Our ex-demo came bound to someone else's account from the dealer. They promised to sort it out for us but nothing changed. In the end I emailed MG UK directly and they sorted it pretty quickly. The question is - is it bound to your account or to someone else's?!?




Hi. I took delivery of a ZS EV Trophy yesterday, 72 plate. It appears that the app is “bound” to an unknown person. MG Customer service have told me that it must be dealt with by a dealer. I’m getting nowhere with the two dealers which are in the area. Has anyone had this problem and can advise please?

Many thanks in anticipation!!!
 
Hi, found this hope it helps.

Binding


Our ex-demo came bound to someone else's account from the dealer. They promised to sort it out for us but nothing changed. In the end I emailed MG UK directly and they sorted it pretty quickly. The question is - is it bound to your account or to someone else's?!?


Hi. It is bound to someone else’s account. Previous owner I suspect. As it was a notability car I’m unable to track the person. I’ll try MG uk again.. Thank you for your reply.
 
Hi. It is bound to someone else’s account. Previous owner I suspect. As it was a notability car I’m unable to track the person. I’ll try MG uk again.. Thank you for your reply.
Hi, not sure if this helps but I'm picking my car up tomorrow, 73' zs trophy long range which was still bound to the previous owner, the dealership I'm buying it from (not MG) took it to an MG dealer today who have plugged it in and unbound it from the previous owner so it can't be a big job for an MG dealer to sort out for you.
 
I tried to unbind my car from the previous owner and lost patience after 3-4 attempts
then left it for about 72 hours went back tried it again and connected first time to
my phone and tablet.
 
Last edited by a moderator:
I tried to unbound my car from the previous owner and lost patience after 3-4 attemps
then left it for about 72 hours went back tried it again and connected first time to
my phone and tablet.

It’s possible that the previous owner suddenly decided to unbind your car from their iSMART app, as I understand a new owner cannot do this. If one’s car was stolen, for example, it wouldn’t be great if the thief was able to simply unbind the rightful owner.

However, MG are able to carry out the unbinding process, on production of the required documentation.
 
It’s possible that the previous owner suddenly decided to unbind your car from their iSMART app, as I understand a new owner cannot do this. If one’s car was stolen, for example, it wouldn’t be great if the thief was able to simply unbind the rightful owner.

However, MG are able to carry out the unbinding process, on production of the required documentation.
There was actually an update to iSmart a few months ago, this is to allow auto unbinding, if you purchased a used car that was still bound to the previous owner, and you tried to bind yourself then it would send a notification to the previous owner to allow or deny the change, if nothing is changed within 3 days then the car would be automatically unbound from the previous owner
 
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