Glyn Hopkin St. Albans - MG Dealer Discussion, Opinions & Experiences

We purchased our white ZS EV here this week. Kev was great to liaise with and matched the price we could obtain elsewhere.

The whole purchase was all done via emails, not one phone call. The brand new car was ready to collect within two weeks and this was over Xmas and new year in Tier 4 and then full lockdown.

Once it was ready it was 'click and collect' only due to lockdown, so the collection was extremely brief, only a few minutes with Kev, but overall the process was very satisfactory.

Looking to see if Kev can help us out, too. Sent a few emails to various dealers tonight. Will see what comes back.

Picked up our white ZS EV on 7th Jan. click n collect. Very easy online process. Giles kindly sent us a video explaining the basics of the car. (No. Plate was wrong, they sorted it in less than half an hour)
Very pleased with the service!
So far so good!

Hey Paul.
I picked up our White ZS EV the same day 7th click and collect.
Small world!

DanRiz said:

Hey Paul.
I picked up our White ZS EV the same day 7th click and collect.
Small world!

Click to expand...

Hi Dan.
Just a thought, what does your reg. end with? Ours is ZKE.

Hi Paul. Ours is ZLE

Was the number plate problem our plates mixed up?

It did make me think? No ours had KZE on when we got there.

Just had george serviced yesterday overall good service they could not find details of my mg service plan so just got email from phone as confirmation which was enough. Would be nice if i could have some paper work showing what they did.

Picked up new MG5. Was handed over with uncharged 12v battery, had not been prepped (dirty sticky screens) or checked over. Broke down 20 mins later on M25 causing massive tailbacks.
Not a happy experience by any means. Full report in MG5 forum.

Pretty dire experience for me. Not even got the car yet. Bought an MG3 Hybrid + in early March. Was offered 27th, 28th or 29th March for collection, selected 28th.
Got a phone call that week saying they needed me to pay for it prior to collection, so paid. Except it wasn't ready on the 28th.

What followed has been lie after lie.

• "I've just emailed the transporter so will let you know" (they didnt)
• Phoned again and was told they were wating to hear from the transporter but should be within a couple of days (it wasn't)

I then phoned, spoke to someone other than the sales associate I was dealing with because I was fed up of being fobbed off and was told 7-10 days, that came and went. We're now a week later, still nothing, and never has the dealership ever contacted me, except to rush through payment under the guise that the car would be ready. I dare say if I didn't bother phoning I'd never get the damn thing.

Just about to give them an ultimatum of having it ready by a date or a full refund as they've well and truely led me down a path with this. The worst part is it's not a one off. I found out that a relative ordered their car from the same place a couple of days before me, also with the same sales associate, and has also been fobbed off with the same lies over and over.

Overall awful experience and has thoroughly put me off ever going with a Glyn Hopkin dealership again.