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    Dealer inauthenticity - AIBU?

    Also the feeling I get is that salesmen are generally not all that knowledgeable on the cars they have on their forecourt. When you ask them something, it feels like they just wing it with the answer. Even on more fundamental things like... this dealership I dealt with was fully convinced they...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    On a slight update to this car's story... the dealership had it reserved for a number of days. I was fully convinced they'd sold it (they reserve it until collection). But today it's back on the market again... Figures the prospective owner caught onto the lacking service history :LOL: I just...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    I get what you mean and that does make me slightly uncomfortable as well. I'm also pretty sure he's not that key of a person people make him out to be... I expect his contributions to Teslas have been the more childish and useless gimmicks like fart mode and what not. I'm just hoping the board...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    100%. They're entirely different price points. All in all I ended up spending £11k more for a similarly-aged similar miles car, which when you think about it, can buy you a whole another car.
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    I reckon asking a different dealership is at least worth the try. I suspect the dealership in question here didn't even reach out to MG to ask whether they'd cover the cost of the CCS. They may well have gone "you've missed on your service history so technically in breach of warranty, we can't...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    You'd have hoped so... I'd have thought that when an MG mains dealer buys a semi-new 2nd hand car where the owner says it has full service history, that they'd take the 2 minutes to verify it in the MG system (and use it as a bargaining chip to lower the offer on the part exchange). But clearly...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    I've convinced the wife to spend a bit more and get a Tesla Model Y Long Range... used but apparently in very good condition. Getting it tomorrow 🤞fingers crossed that it'll be less eventful than the ZS...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    Alright folks, in the end decided not to go with an MG ZS EV after all even though there was a really good deal on a new, in-stock one close by. There were a few things about the car that annoyed me and for some I can't be sure whether it was just because that unit itself had problems or if...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    Far from me telling you what to do but I'd love to see their reaction 🤣
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    At long last, the money has arrived in my bank account after chasing the branch's general manager a couple of times this morning ("Let me investigate and I'll come back within the hour" - literally 2 hours passed and I had to chase again). As for name and shame, lets just say I personally will...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    I think I will... have just been waiting for the funds to arrive in my account 😭 Apparently their website also has some kind of algorithm that automatically fluctuates the price. In fact this was dodgy point #1 because when I was closing the deal with them, the price the salesman was showing me...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    To me this leads me to believe they knew fully well that the car's history was dodgy... Either that or they're keeping the same price but will be more amenable to negotiating it down. Or they're trying to catch a customer who cares less about the warranty than I do...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    That's the little comfort I can get out of this, that at least my story can be a cautionary tale for others. I'll definitely be asking for proof of the service history next time before I put money down particularly on a vehicle with such a long warranty period... and if the dealership is being...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    Right, sorry! I turned up with the car yesterday and the process went smoothly. One of the salesman I'd been dealing with had all the paperwork ready, just filled in my bank details and that was that. Also, he did acknowledge that the whole thing was very annoying... and that it was a bit...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    Today I chased again because apparently unless I chase, they don't seem to care (which is a bit surprising given I'm in the 14 day return window... you'd hope they were a lot more proactive in keeping the customer happy/informed). Long story short, the salesman said they've been trying to get...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    Yeah it's an MG mains dealer. They're listed on the MG website itself.
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    Unsurprisingly, the day came and gone and the salesman did not update me on the previous owner's efforts in finding the missing service history... At this stage I'm starting to suspect malice more than incompetence. So far no acknowledgement whatsoever of what I stated to them regarding turning...
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    I paid £18205 with 13k miles for a Trophy LR... I can't seem to find anywhere that'd give me anything close to 7 years of warranty though :( or rather, the 5-ish years it still has left.
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    Warranty still valid? - Bought 2022 ZS EV with no proof of first service

    The latest on this is that the salesman came back to me at the end of the day claiming that they called the previous owner who will look for proof of service tonight and they'll come back to me tomorrow. My plan is to essentially give them a deadline tomorrow morning. Either they can produce...
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