helpline

A helpline, or switchboard, is a telephone service which offers help to those who call. Many helpline services now offer more than telephone support - offering access to information, advice or customer service via telephone, email, web or SMS.
The word hotline is also sometimes used to refer to a helpline.
A helpline can provide emotional support to a person in distress in its minimalistic form. It may help the individual.
Services include:

user assistance, for example computer software support
telephone counseling, medical hotlines, insolvency hotlines, crisis hotlines and many other types of hotlines.

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