Advice on returning faulty wallbox

[proudtobeEV]

Hello,

I would like some advice if possible please. I see a few have had issues with wallbox returns so am after some advice if any of you kind folk could provide any.

Basically, my pulsar max is under a year old and has become faulty. This has been confirmed by wallbox and are asking the person who installed my wallbox to do a diagnostic check. I used a local electrician and has been working absolutely fine for several months (all properly tested when installed and have certs to prove).

I bought the wall box, so basically I have to pay the electrician about £50 to test for an hour or so.

I'm not happy as I'm out of pocket and it means wallbox support basically get a free test off of me.

SO here's the the catch.......the retailer I bought from is kindly offering me a cash refund, but the money I'm getting back (About £430) will not cover the cost of a new one now as it was on special offer.

What can you guys suggest? I'm tired of this now and been without faster charging for almost a month. Either option at the moment I'm out of pocket through no fault of my own.

Thanks so much for any help

 

[siteguru]

As it is more than 6 months from purchase/delivery/installation (the point at which a contract is concluded) then the law says it is for the consumer to prove that any fault was inherent - present at the time of sale, even if not apparent then. Once proven (or accepted anyway by the seller) then the consumer is entitled to a remedy - repair, replacement or refund. The consumer can express a preference but ultimately the seller can choose the option which is least cost to them ... as your seller is offering a full refund of the purchase cost then they are acting lawfully; you can't demand anything extra as that would be "betterment".

tl;dr - if it costs more now than it did then, tough luck. ?‍

 

[Gadget Geek]

The retailer is being reasonable in offering a full refund on an item 7 months old. I don't think you will do any better than that.

 

[proudtobeEV]

As it is more than 6 months from purchase/delivery/installation (the point at which a contract is concluded) then the law says it is for the consumer to prove that any fault was inherent - present at the time of sale, even if not apparent then. Once proven (or accepted anyway by the seller) then the consumer is entitled to a remedy - repair, replacement or refund. The consumer can express a preference but ultimately the seller can choose the option which is least cost to them ... as your seller is offering a full refund of the purchase cost then they are acting lawfully; you can't demand anything extra as that would be "betterment".

tl;dr - if it costs more now than it did then, tough luck. ?‍

Thanks for your reply.

Surely if it's under warranty it's wallbox's problem to sort out and not the original seller?

 

[Gadget Geek]

Thanks for your reply.

Surely if it's under warranty it's wallbox's problem to sort out and not the original seller?

Check the details of the warranty, there may be a clause stating that the customer has to pay for diagnostics and claim it back if the warranty claim is agreed (that's what MG dealerships do).

You could try giving Wallbox the electrician's contact details and ask them to arrange it, as it's their product and they agree it is faulty.

 

[siteguru]

Thanks for your reply.

Surely if it's under warranty it's wallbox's problem to sort out and not the original seller?

Warranty <> Consumer Rights.

Consumer Rights are with the original seller and are supported by legislation; warranty is with the manufacturer and is subject to whatever reasonable terms the manufacturer stipulates.