Battery Failure and Repair History

[kla456]

I posted this last December:

My 22plate stopped on the motorway with whole family on way home from airport. That was in August. MG refused their own dealership's report because the dealer did not have a level 3 certified technician. Only one level 3 training available in Scotland (they told me) and fully booked. I went to the dealership yesterday. They said my car is next but one for assessment - they have been saying that for weeks. They won't sell me a new one because the sales side can't be sure when it will be fixed for trading in. No hire car because MG still didn't get the level 3 technician report.

After seven months at the MG dealership, my car is still not repaired (Virtu Motors, Edinburgh West). They report frequently but just one excuse after another. First they didn't have a level 3 technician, then MG disagreed the scope of the repair, then no battery repair tools (two cells need replacing). Virtu won't buy the tools and are trying arrange hire tools from MG. MG approved a hire car (only after 6 months) - but still no hire car (MG refused Virtu's hire car proposal).
So, enough whining by me.
I want to consider lines of responsibility. As I understand, the only responsibility here is MG's new car warranty to me, and Virtu (an official MG dealership where the car was serviced) are acting for MG. In other words, any failings are between them, within MG's warranty to me.
I've no idea how this is going to end, but I'm 7 months without a car and I can't leave it to these jokers.

 

[Bam Bam]

I posted this last December:

I've no idea how this is going to end, but I'm 7 months without a car and I can't leave it to these jokers.

So annoying.

I don't suppose they have provided you with a loan car in the meantime? I bet that would have sped things up.

The lack of technicians seems to be an issue across the industry. Not enough are trained to work on EVs.

 

[kla456]

MG approved a loan car after 6 months but did not accept the dealer's loan car proposal - so no loan car yet. Whats your opinion regarding my 'lines of reponsibility' question?
I'm considering legal action.

 

[5teep]

I think you would do well to speak to a solicitor, to see what your options are. Keep it clear and as simple as possible when passing info over.

 

[Tangoed Man]

I, too, have had problems of MG fighting the dealership over repairs under warranty on my MG4 Trophy LR that isn't even 2-years old.

I was about to write that this is what you get when buying keenly priced cars with slim profit margins but the same is true of JLR who tend to resist any warranty claims from the dealerships. I know I paid a premium for my, now six and a half year old, Mercedes but when both the front lower suspension joints recently failed my dealership fixed it all for free on the basis that the suspension parts should not have failed. On another recent occasion the 12v battery became unreliable whilst on holiday and to my complete surprise the remote dealership simply changed it for free, (I was well out of warranty), and even apologised that it had failed.

In time, I think MG will improve their after sales service level.