Budgen Telford - MG Dealer Discussion, Opinions & Experiences

[Stuart Wright]

This thread is for discussing Budgen Telford. Please ask questions here and share only your genuine opinions & experiences.

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[SCB86]

I've had quite poor experiences with this dealer.

When ordering from the Motability specialist she neglected to mention it only came with a granny charger - despite me telling them at the point of sale I had no home charging and would be using type 2 public chargers.

My car had a few issues - knocking sunroof and rattling A-pillars. They decided the sunroof was knocking and said it was just the A-pillars rattling. Also had a strange sticker left in the top left of the windscreen with copper wires in it. Impossible to remove manually. The steering also has slight play - dealer said there was nothing wrong with it (despite others on here having similar issues and me knowing there is play)

My rattling A-pillars had to be ordered in. 6 weeks pass and I ring to chase it up to find they've been in stock for weeks and nobody called me to book in.

When the A-pillars were changed they left dirty finger prints on the white roof lining above both A-Pillars, they also removed my brand new £6 air freshener from the rearview mirror.

I was given a feedback request form and mentioned the issues I'd had and the dirty fingerprints etc.
The dealer manager rang me to apologise and organised for the car to be collected to be professionally valeted to get rid of the sticker and the dirty finger prints.
He also promised me some "MG goodies"

Car was collected today and it has only been washed and vacuumed - neither the sticker or the finger prints had been removed which is what it went in for!

Now got to have it rebooked in for a squeak where the windscreen meets the dashboard and for the proper valet to be done.

To give them their due, Parveen on the service desk has been excellent and Pete the manager has also been great.

However as a dealer it's let down badly by attention to detail and thoroughness.

The freebies consisted of a few things all branded with MG; water bottle, key ring, tyre pressure multi tool, tote shopping bag and an MG branded Faraday pouch

 

[SCB86]

I have to add that the aftersales area manager, Pete Sears has been superb.

He rang me today to tell me that he has spoken to the members of staff that allowed it to come back without the work being done. He also said that the member of staff that did the valeting has been sacked ?

I found that my charging/android auto cable was covered in a black sticky residue over the connector - apparently it's stuff that's used for cleaning carpets.

Pete offered to pay for my first service but as a Motability customer that's not applicable.
Instead I asked for some official ZS EV mats which he kindly said he will sort out for me. He will also reimburse me for a new cable.

I have to say that the customer service has been great, it's refreshing for a dealer to accept their problems and do their best to rectify the issues and restore your faith in them.

 

[SCB86]

I'm now in a place to give you a more accurate long term review of MG Budgens.

My car has been in the dealer on several occasions now and had spent 9 weeks off the road "trying" to fix the sunroof creak. It's took them a week and a half after having the car before they even looked at it.
The car had been in for a month for the roof creak and I was told it was tested by 5 different people and no fault was found, it was definitely fixed this time.
Within 10 minutes of collecting it it was creaking worse than ever. I even took a video of the noise to prove to the service manager, she got me to send her the video. They treat you like you're just there making things up to keep them busy. Like you're something unpleasant stuck to their shoe. They kept the car for a further month and got me to go on a test drive with one of the technicians, it was only a short test drive and the problem didn't rear its head. But within 10 minutes of driving it away it was creaking more than ever and even when the roof is closed.

MG themselves have been completely useless to the point of absolute indifference. They "hoped" it would be sorted soon but they couldn't assist me further.

So whilst it absolutely pains me to keep the car; for the injustice and the fact I am in the right, I am £450 down due to fuel costs for the Mercedes hire car I was given, I just can't afford to continue trying to make MG fix the car. After 9-10 weeks I am in a car that's still faulty and it's cost me £450 for the privilege.

 

[BShing]

Hello, just joined the forum after ordering an MG5 at the weekend from Budgens in Telford also through Motability.

Dealt with a chap called Alex who couldn't have been more helpful, not pushy at all and knew all about what was included under the Motability scheme.

@SCB86 Sorry to hear of your troubles with the sunroof, but one thing Alex assured me, was that if there was a problem with the car, or it wasn't suitable for what I needed, then Motability are usually very good at sourcing an alternative, not something I've had to do in the past, but it might be worth your while getting in touch with them to see if they can sort something out.

 

[SCB86]

Hello, just joined the forum after ordering an MG5 at the weekend from Budgens in Telford also through Motability.

Dealt with a chap called Alex who couldn't have been more helpful, not pushy at all and knew all about what was included under the Motability scheme.

@SCB86 Sorry to hear of your troubles with the sunroof, but one thing Alex assured me, was that if there was a problem with the car, or it wasn't suitable for what I needed, then Motability are usually very good at sourcing an alternative, not something I've had to do in the past, but it might be worth your while getting in touch with them to see if they can sort something out.

The lady I purchased from knew I couldn't charge at home but neglected to mention the car didn't come with a type 2 cable (as a first time ev owner I didn't even think to ask)

Motability have been superb. They agreed that I could cancel the contract and hence I've ordered the new Kona Electric. It's only £500 deposit and is WAY better than the MG in every way.
Motability even covered the fuel costs for the hire car, I really can't fault them.

 

[BShing]

Glad it's all worked out for you, I do like the Kona, just wasn't suitable for me.

Alex at Budgen's even told me when I ordered that it came with both the 3 pin and Type 2 charging cables, seems Motability give you the extra one. Did not know that, so saved me having to buy one.

 

[SCB86]

Glad it's all worked out for you, I do like the Kona, just wasn't suitable for me.

Alex at Budgen's even told me when I ordered that it came with both the 3 pin and Type 2 charging cables, seems Motability give you the extra one. Did not know that, so saved me having to buy one.

They tried to make me pay about £180 for it until I kicked up a fuss and they gave me one for free.

 

[C6MFC]

I have had several issues despite being a long standing customer. Alex is good but has limits to what he can do in a dispute. They failed to clear the credit on my part ex for almost a month and I had a "missed payment" added to my credit history as a result which I'm trying to remove. My current dispute is about to escalate to the financial ombudsman. I was not given proper advise when being sold finance. I was not aware of Affinity. I was steered towards 0% option, despite when declaring my income stating it was made up of salary and my military pension (which I now know was Affinity qualifying).

Alex has made some offers to compensate in my next car purchase. Hoverer I'm told that the General Manger seem to think that as the car was financed the offer is the best they can do. That has very little to do with it, as I have paid too much and and now have the debt which could have been thousands of pounds lower had I had a choice or the financial options explained fully. Bottom line is that I was "steered" to an inappropriate product without the option to choose from other available products.

One of which also gave substantial reductions in the price of the car. This is a slam dunk as far as the regulations which cover selling of financial products is concerned and I will have to go through the process to redress my loss and gain compensation. Sadly my generally good relationship with Bugden over several years (Citroen on same site) will be lost. I will update when I move on to the next phase.

 

[djenson]

So far has been... good. We had a representative called Esme show us around the MG HS PHEV. She was very enthusiastic about the car and had good knowledge of the car, and gave us a test drive even though we hadn't had one booked. We wanted to test its EV capability however, so requested a test drive with the car fully charged for the next weekend. We get a call a few days before the test drive saying they now cannot do this and it would have to be next week, and we agree on that, We then ring up esme to find someone had taken the car on a 3 day trip to wales and returned it late. Ended up with a car with 20% and decided to just charge it at the local asda (free charging there). Ended up placing an order for one, due in april. Will update on delivery of the car.

 

[C6MFC]

Update. General Manger and I have come to an agreement with which I am satisfied and thus I have just ordered a new car from Andrew. Thank you Andrew for your assistance it is appreciated.

 

[manictomb]

Picked up my mgt Thursday Nicol has been brilliant any issues before she has done her best to sort and got back to me asp it seems to be the admin staff that are failing they are spouse to send out things for you to see on line etc but do not. Nicole at to run around to get things sorted ordered carpets for the car did not arrive on day of pick up getting free not sure if it is mg fault could be but could be parts dept not ordering in time for pickup I'd have worked in parts so know the tricks car is good love the mg pilot and learning all the different things I know when you pickup you don't really listen you want drive lol but Nicole was very helpful as I find most of the staff in front off house

 

[C6MFC]

Update. General Manger and I have come to an agreement with which I am satisfied and thus I have just ordered a new car from Andrew. Thank you Andrew for your assistance it is appreciated.

Picked up new HS PHEV a couple of weeks ago. Andrew, Alex and Esme all professional and keen to make the process an enjoyable one. Have bought other makes from Budgen too through Chris and Nicole both very good. Things go wrong in every area of life as a customer (Nov 21 post above. ) the key is how the seller then put things right. On balance I have been pleased with the Telford Budgen dealership and how they deal with these errors. I would recommend them.

 

[manictomb]

Yes agree with you c6mfc have recommended them to family and friends.