Can't get CarPlay to work [SOLVED]

[bcrawley57]

I had the same issue on my EV5. Bought it this week. I purchased a new iPhone cable and it’s fine now.

 

[StuartT]

Ok, after much experimentation it seems to be a defective USB-A socket in the car. If I patiently jiggle the plug in exactly the right way CarPlay comes on. Then I carefully take my hand off the cable, it moves a fraction of a mm then goes off again.

So I am going to buy a USB-C to lightning cable instead as I can't believe both sockets will be broken....

 

[SiW80]

Ok, after much experimentation it seems to be a defective USB-A socket in the car. If I patiently jiggle the plug in exactly the right way CarPlay comes on. Then I carefully take my hand off the cable, it moves a fraction of a mm then goes off again.

So I am going to buy a USB-C to lightning cable instead as I can't believe both sockets will be broken....

Don’t think the usb c is for CarPlay - only power.

 

[Grriff]

My USB-A socket is faulty and is being replaced. I tried the USB-C for Android Auto and it didn't work.
Get you dealer to replace the faulty socket.

 

[tsedge]

Ok, after much experimentation it seems to be a defective USB-A socket in the car. If I patiently jiggle the plug in exactly the right way CarPlay comes on. Then I carefully take my hand off the cable, it moves a fraction of a mm then goes off again.

So I am going to buy a USB-C to lightning cable instead as I can't believe both sockets will be broken....

The USB-C does not work with AA / CarPlay, you have to use the USB-A.

Some people have had loose sockets with this kind of fault, get your dealer to swap it out.

 

[StuartT]

Don’t think the usb c is for CarPlay - only power.

USB-C does indeed provide CarPlay. My son got both his phones working via that socket.

But I'll speak to the dealer in any case as it's a brand new vehicle and everything should work!

 

[defbref]

USB-C does indeed provide CarPlay. My son got both his phones working via that socket.

But I'll speak to the dealer in any case as it's a brand new vehicle and everything should work!

Are you 100% certain the USB C allows carplay, as that's new then and would be a new feature on the MY23 models that nobody else yet has noticed. Previous models it was only the USB A that allowed carplay/AA.

 

[tsedge]

Are you 100% certain the USB C allows carplay, as that's new then and would be a new feature on the MY23 models that nobody else yet has noticed. Previous models it was only the USB A that allowed carplay/AA.

Yes indeed. Maybe it was a bug then that the second port doesn't work?

 

[siteguru]

The manual states that AA/CP (i.e. mobile phone interconnection) can only be enabled via the left (USB A) socket.

 

[tsedge]

The manual states that AA/CP (i.e. mobile phone interconnection) can only be enabled via the left (USB A) socket.

View attachment 19722

Maybe there is a new manual version too?

 

[StuartT]

Are you 100% certain the USB C allows carplay, as that's new then and would be a new feature on the MY23 models that nobody else yet has noticed. Previous models it was only the USB A that allowed carplay/AA.

Hmmm. My son and I sat in the car at the weekend trying out various permutations, cables, phones etc. so it is possible I lost track of what worked and what didn't

Oh well.. I think I shall try the new cable and also take the car to the dealer and see what they have to say

 

[tsedge]

Hmmm. My son and I sat in the car at the weekend trying out various permutations, cables, phones etc. so it is possible I lost track of what worked and what didn't

Oh well.. I think I shall try the new cable and also take the car to the dealer and see what they have to say

Please let us know how you get on.

 

[siteguru]

Maybe there is a new manual version too?

The USB C port allows a data connection, but in that respect it means for playing media files via the Infotainment screen. The USB A port is the one which shows a phone/car screen symbol next to it, to denote the phone interconnection capability.

 

[StuartT]

Please let us know how you get on.

Absolutely. Sure will.

The USB C port allows a data connection, but in that respect it means for playing media files via the Infotainment screen. The USB A port is the one which shows a phone/car screen symbol next to it, to denote the phone interconnection capability.

View attachment 19725

Ok, thanks for this. It's a bit hard to see unless I crouch down on the floor and peer under the overhang thing, so I think I've generally just been feeling around until the plug goes in! I'd not spotted any symbols down there

 

[bcrawley57]

The USB C port allows a data connection, but in that respect it means for playing media files via the Infotainment screen. The USB A port is the one which shows a phone/car screen symbol next to it, to denote the phone interconnection capability.

View attachment 19725

My car doesn’t have a USB C there. Only in the rear. In the front there are two USB A slots, one for the infotainment system and the other just a charge slot. That’s on the facelift MG5 Trophy.

 

[siteguru]

My car doesn’t have a USB C there. Only in the rear. In the front there are two USB A slots, one for the infotainment system and the other just a charge slot. That’s on the facelift MG5 Trophy.

Funnily enough, I was talking about the MG4 - after all, this is the MG4 board.

 

[tsedge]

The USB C port allows a data connection, but in that respect it means for playing media files via the Infotainment screen. The USB A port is the one which shows a phone/car screen symbol next to it, to denote the phone interconnection capability.

View attachment 19725

True - I was allowing for the possibility that Phase 2 cars might be different. Since both ports clearly do have a data connection to the infotainment system, they could support either port (but then have to resolve connecting to both). Agreed it seems unlikely.

 

[bcrawley57]

Funnily enough, I was talking about the MG4 - after all, this is the MG4 board.

Sorry, my bad ??

 

[Grriff]

My dealer confirmed the USB wasn't working by connecting one of their Apple phones which they knew worked on other cars.

 

[dsimpkins]

Are you 100% certain the USB C allows carplay, as that's new then and would be a new feature on the MY23 models that nobody else yet has noticed. Previous models it was only the USB A that allowed carplay/AA.

I didn't bother trying USB-C port in my MG4 as I had RTFM first and it said it only USB-A port would work. It's a 23MY, but not phase 2. Will have to try and see what happens.