Car Froze unable to exit car!!

[Deleted member 9909]

There are 2 different subject matters.
Autolock which as you describe comes with speed and allows normal exit using handles etc.when stopped. These are designed to open automatically in the event of a crash and are not car/manufacturer specific. The MG4 is not problematic in this area.

Then there is deadlock via alarm being set which was a software issue with key not recognised error on the MG4. The deadlock (Thatcham) is specifically designed to bar external access and internal opening and is not model or manufacture specific so it could lock people in when faulty and could happen to any vehicle with that system.

The MG4 has an emergency exit through the boot, other cars may have different methods but all need such an exit.

 

[austinp693]

Hello All

An update, I was the person stuck in the MG4 Trophy for over 90 minutes and had to smash the glass window to get out due to smoke/heat coming into the car.

Well, 4 weeks on now and still, no apology or are you fine, you OK, anything we can help you with personally, nothing from MG Head Office or the dealership (FG Barnes Maidstone).
The car has been in the garage for 4 weeks, now with other faults the dealership has found including air bag, infotainment system and alarms.

Due to the seriousness of the original issue, I have asked for a new car and am awaiting confirmation. I have had to get the finance company involved, Ombudsman and others, their is no customer service!!! Quick enough to take my money but honestly, no one seems to take ownership of anything.

I have a courtesy car at the moment (Vauxhall Corsa) but still paying the monthly amount for the MG, not for too much longer!

It goes on, I will continue to update you all when something happens but this could drag on for months!



Lee

 

[Les burrows]

Down right disgraceful is all I can say. But thank you for the update astinp693
Les

 

[stevegus]

As OP has originally stated hes a H&S person, it would be fairly familiar to him that general company policy is admit nothing when a legal claim is in progress. Or a possibility.

Its not going to help MGs lawyer if you get a grovelling apologetic letter of admission from them. Which is why you havnt.

It doesn’t explain the rest of the poor response tho

 

[bowfer]

I think Santander (MG finance) must be very busy with this sort of thing,
I’m pushing them as I’m without any car right now, but hearing nothing back for days on end.
I daren’t order another different car until I’m 100% sure.