Car not charging to Health Mode, defaults to 100%

[pgreen73]

I contact mg through the ISMART route on the app and got this remarkable reply from them-

“Dear customer,

Thanks for your email.

MG's vehicles are not capable of doing this feature right now. But we are working on it and may be able to realise this feature on a future vehicle.

Still thank you for your comments!

Thank you!

Best regards,

ismart-service team.”

Regardless to this cop out reply, my car is booked in to fix this issue.

Yet, mine used to do this for the first 12 months!!

 

[AlfC]

I don't think this is anything to do with the app. Mine had this problem after a software update - always ignored the 80% limit and would not do a scheduled charge. The dealer knew all about the problem and with a further software update on the car (not the app) it was fixed and has behaved perfectly since.

 

[CharlesCarmichael]

I have this issue but in reverse, I set the charge level to 100% in the iSmart app and saved, it shows as "long range mode". A few minutes later when I open the app it's shows "health mode" and the charge is et to 80%.

I may go out and set it in the car now to see what happens.

 

[fnegroni]

I have this issue but in reverse, I set the charge level to 100% in the iSmart app and saved, it shows as "long range mode". A few minutes later when I open the app it's shows "health mode" and the charge is et to 80%.

I may go out and set it in the car now to see what happens.

The app setting, which is stored in the cloud, will override the car setting.
But the app setting is retrieved from the car when you set it in the car.
Which means if you set it to 80% in the app and save, it should save the setting in the cloud, and then the cloud will send the setting to the car.

If the car shows 100%, either the car never got the message, or the cloud is storing 100% , so it’s a bug with the app or the cloud.

if you open the app again, do not refresh from the car, and it shows 100% limit even though you set it to 80 before, it means the cloud setting is wrong.

Setting the value in the car to 80% will only persist until the cloud sends the 100% signal to the car again later.

Hence it won’t persist in the car because the cloud has the wrong value, the app can’t change it, and the car is connected to the cloud and gets the wrong value.
If you disconnect the car from the cloud, and the 80% persists, you know the cloud is broken.

It might be specific to your account: try clearing the cache, logging off, and then logging on again to the app.

This same scenario happens with the charging schedule.

 

[CharlesCarmichael]

Sorry I should have updated this today when I did more investigation.

You are correct fnegroni, it is the app that's the problem.

When I set the charge level to 100% within the app it does change the setting within the cloud and in turn updates the car.

A few minutes later if I open the charging management in the app it the shows as 80%, but the car and obviously the cloud still show as 100%.

If I update the main app screen then go to the charging management it shows as 100%, then again a few minutes later refreshing the charging management it shows 80% again.

Not too much of a problem as long as rhe car is charging to 100%, which it is, just disconcerting the app doesn't show the correct information but I now know how I can make it do that, well for a short period of time anyway.

 

[ippy1]

The app setting, which is stored in the cloud, will override the car setting.
But the app setting is retrieved from the car when you set it in the car.
Which means if you set it to 80% in the app and save, it should save the setting in the cloud, and then the cloud will send the setting to the car.

If the car shows 100%, either the car never got the message, or the cloud is storing 100% , so it’s a bug with the app or the cloud.

if you open the app again, do not refresh from the car, and it shows 100% limit even though you set it to 80 before, it means the cloud setting is wrong.

Setting the value in the car to 80% will only persist until the cloud sends the 100% signal to the car again later.

Hence it won’t persist in the car because the cloud has the wrong value, the app can’t change it, and the car is connected to the cloud and gets the wrong value.
If you disconnect the car from the cloud, and the 80% persists, you know the cloud is broken.

It might be specific to your account: try clearing the cache, logging off, and then logging on again to the app.

This same scenario happens with the charging schedule.

I rarely use the car setting at all, I always set it to health mode in the app. In fact it’s set to health mode (80%) right now in the app and is currently charging away at 88%

 

[fnegroni]

I rarely use the car setting at all, I always set it to health mode in the app. In fact it’s set to health mode (80%) right now in the app and is currently charging away at 88%

What’s it set to in the car?

 

[DixieTGS]

As a rule don't trust any of the values shown in the app. I have noticed it give wrong values for lock status, temperatures, charge percentage and scheduled charging times in the past.

At least when the SOC or GOM have updated they have always been right so far.

 

[ippy1]

What’s it set to in the car?

80%

 

[CharlesCarmichael]

I rarely use the car setting at all, I always set it to health mode in the app. In fact it’s set to health mode (80%) right now in the app and is currently charging away at 88%

Mine doesn't do that, in previous charges it has been set to health mode and when the charge reaches 80% stops charging as expected.

 

[fnegroni]

80%

Then you might have the dreaded bug which needs an upgrade from the dealer.

 

[geoffb]

Good news so far. The car went into Stoneacre Derby this week for investigation and update.
All seems to be ok now. 3 successive charges have all successfully stopped at 80% plus the infotainment system was updated to R33 which has fixed many of the annoying niggles

 

[FrancisM]

This beggars belief for a car launched 2 years ago. I've only had mine for a week and have yet to charge it. The BMS is currently set to health mode when I view it in the car.

 

[wandle MG4 trophy]

I contacted [email protected] on 28 Sept to report the problem with the car not obeying the target charge. On 7 October they replied - ‘We noticed this kind of issue already. We are working on it and will optimize this feature on a future version.’