Chapelhouse Wigan - MG Dealer Discussion, Opinions & Experiences

[Stuart Wright]

This thread is for discussing Chapelhouse Wigan. Please ask questions here and share only your genuine opinions & experiences.

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[GJMG4 North]

Took my MG4 TLR into Chapelhouse Wigan today for it's first service, the team were pleasant and easy to speak with and I was dealt with immediately upon arriving. Booking the service, about a week previously, was also simple and straightforward. On the day they turned the car around within 2 hours, but they appear inexperienced with the EV side of the business. Despite SC077 being available for a least the past 3 weeks it was not applied to my vehicle and, had I not specifically raised the question, I believe that I would have been sent on my way without it. We had to rebook the car for later in the month to have this installed due to a lack of on site techs at the time. All in all a dissapointing experience but I would hope that this was simply a one off due to staff shortages, otherwise the experience rated an 8.5 out of 10 & the service itself came in at £120, a little more than MG UK appear to indicate on their website, but I think I made up the difference in coffee

 

[rjb1970]

Took my MG4 TLR into Chapelhouse Wigan today for it's first service, the team were pleasant and easy to speak with and I was dealt with immediately upon arriving. Booking the service, about a week previously, was also simple and straightforward. On the day they turned the car around within 2 hours, but they appear inexperienced with the EV side of the business. Despite SC077 being available for a least the past 3 weeks it was not applied to my vehicle and, had I not specifically raised the question, I believe that I would have been sent on my way without it. We had to rebook the car for later in the month to have this installed due to a lack of on site techs at the time. All in all a dissapointing experience but I would hope that this was simply a one off due to staff shortages, otherwise the experience rated an 8.5 out of 10 & the service itself came in at £120, a little more than MG UK appear to indicate on their website, but I think I made up the difference in coffee

I would also check they renewed your AA membership, I used their Southport branch a few years ago and they said they knew nothing about it. Then I was chatting to someone last year who used the same dealer and had the same experience.

 

[GJMG4 North]

I would also check they renewed your AA membership, I used their Southport branch a few years ago and they said they knew nothing about it. Then I was chatting to someone last year who used the same dealer and had the same experience.

Yep, checked with the AA & everything is on file. I believe the issue may simply have been down to the staff (Tech) shortages, what concerned me was the nagging doubt that had I not mentioned the issue of updates I would have paid for a service which would have fallen short of the level I should have expected. Currently giving them the benefit of the doubt as in all other respects the experience was satisfactory.