Charger Problem

[5teep]

You could still get some of the cheap overnight rates simply by scheduling charging via the car.

For them wot has cars that works with an app not me though.

 

[mj224]

Have you tried unlinking it?

Yes, the charger was switched off at the mains, for several days, ie reset, but still only charges for a minute before switching off....

 

[siteguru]

For them wot has cars that works with an app not me though.

Your profile doesn't say what car you have, so I can only guess whether your car (not charge point) supports charging schedules (set within the car, not the app). ?‍

 

[Exdro]

Seems to me from others' comments that EO seems to "fail to support" chargers after three years. Is this a built in obsolescence? We'll see in due course as my case has now ben registered with the Energy Ombudsman. I will update when result comes through.
However, any class action evidence to support such failures would be welcomed.

Yes, the charger was switched off at the mains, for several days, ie reset, but still only charges for a minute before switching off....

That is what happens with mine.

For them wot has cars that works with an app not me though.

The charger does not provide ANY charge. It switches off after about a minute.
I have had it looked at and tested by a company as recommended by EO. They took one look and stated that it was obsolete. They tested the charger and the supply and found no faults. Juucenet/Enel X Way/Juicenet have withdrawn software support. EO says it should work as a dumb charger but it doesn't.

 

[scrumpy]

Different scenario. Our Mini pro 2 was installed, 4th Feb 2022, so just under 3 years ago. No problems at all.
Until the first night of the recent cold snap, 3rd January just gone. Didn`t charge at the normal time, woke up to the dreaded flashing red light. Called EO, explained what the issue was. They gave me 2 options.
1-Replace with Mini pro 3 and charge me £300.
2-£250 and they send a man out to diagnose and fix problem , but with no guarantee there would be a fix!
Obviously, I picked option 1.
However, our current Mini pro 2, after I did absolutely nothing, has worked faultlessly since.
The replacement MP3 has just been delivered. They won`t need paying until the engineer installs.
Quandary.
Do I return the MP3 and hope all is actually well and the reason for the failing was the sudden cold snap.
Or fork out the £300 and replace the unit, with a new improved version? Guarantee for a further 3 years too!

 

[Exdro]

Different scenario. Our Mini pro 2 was installed, 4th Feb 2022, so just under 3 years ago. No problems at all.
Until the first night of the recent cold snap, 3rd January just gone. Didn`t charge at the normal time, woke up to the dreaded flashing red light. Called EO, explained what the issue was. They gave me 2 options.
1-Replace with Mini pro 3 and charge me £300.
2-£250 and they send a man out to diagnose and fix problem , but with no guarantee there would be a fix!
Obviously, I picked option 1.
However, our current Mini pro 2, after I did absolutely nothing, has worked faultlessly since.
The replacement MP3 has just been delivered. They won`t need paying until the engineer installs.
Quandary.
Do I return the MP3 and hope all is actually well and the reason for the failing was the sudden cold snap.
Or fork out the £300 and replace the unit, with a new improved version? Guarantee for a further 3 years too!

Before giving EO any more money, I urge you to read the trust pilot reviews. When they work, they are good, hence the five stars from some. However, the slightest problem and the company ignores you, sends lots of platitudes and offers a new charger at an exorbitant price. Get out while you can and write off what you’ve paid so far. It will probably prove cheaper in the long run. Consider ZAPPI or OHME. Be warned.

 

[Exdro]

Update. Having followed advice on this Forum, backed up with information from the CAB I issued a County Court summons against EO and within a month have been contacted by an EO legal adviser and been offered a financial settlement which I have accepted. This was paid within 24 hours.

 

[5teep]

Be sure to put that in the reviews for them.