CLOSED: Gallaghers Chester - MG Dealer Discussion, Opinions & Experiences

[redbeard57]

This thread is for discussing Gallaghers Chester. Please ask questions here and share only your genuine opinions & experiences.

View on the dealer map

Absolutely appalling service from this dealer. My car went in on the back of an AA Recovery truck for the 5th time on February 26th with the same fault that I was unable to start it. They have done some testing and reported that a whole new wiring loom was required, which involves stripping the car down inside to gain access to the wiring. It is now 6th May and the vehicle has not moved off the dealership forecourt since 26th February. They tell me that a wiring loom arrived last Friday, 30th April but on Wednesday when I called to see how work was progressing that they had "other priorities" be done before they could start work on my vehicle. What could possibly be a higher priority than returning my vehicle to me after nearly 3 months off the road. as I am a private hire driver I have been unable to work since the vehicle went into the dealership. They have not given me a car in the meantime, fortunately I do have other vehicles but they are not licensed for private hire work. There has been no urgency whatsoever to try to resolve the problem. I have little confidence that they have the ability to fix and return the vehicle in a satisfactory working condition at this stage!!

 

[rjb1970]

@mattdav this is the Gallagher's Chester/Sandycroft thread

 

[rjb1970]

I emailed this dealer to request a service plan quote - still no response a week later.

 

[Lovemyev]

I emailed this dealer to request a service plan quote - still no response a week later.

I am not surprised to be honest, they are very lethargic in all aspects of communication ?.

 

[ShirLow]

Hi has anyone dealt with this dealership recently please?

 

[markw]

Picked up a ZS Trophy LR from here about a month ago.
My wife went through what we wanted over email and then I went in for a drive and then ordered straight after. The car was there for collection a week later.
Great experience for me.

 

[rjb1970]

@Stuart Wright I've seen today on an MG EV group on Facebook that this dealership has now closed as of 14th Feb. Someone emailed about booking a service and got an automated response to that effect.

 

[Lovemyev]

I booked my third annual service with them, which was due in the first two weeks of March 2025.
Then only three days after booking the appointment ( in person ) out of the blue, I received a phone call to say that my pre booked appointment had now been cancelled.
I asked if it could be rescheduled, but was then told that they were working through a list of customers, in order to cancel any future appointments as they would not be ordering in any more replacement spare parts from MG.
The Warrington branch closed down about 2 - 3 years ago, now the only remaining family owned branch has followed suit.
I was redirected to the closest alternative MG dealership, which was located about 8 miles further away on the Cheshire Oaks Outlet shopping centre.
So, the following day I decided to paid them a visit in person and booked in my car for its service.
They said they had been receiving a good number of enquiries and were conversant with the impending closure.
But when questioned, they remained fairly tight lipped on the whole subject.
Stu - I think you may need to amend your current list here !.

 

[Stuart Wright]

Since this dealership has closed, I have locked this thread and deleted the map marker.