First service of MG ZS EV with Glynn Hopkin MG East London/after sales/service plan with PlanMyService LLP

[Jonino]

Thought I would share my experience of the first annual service for my MG ZS EV. I took out a 3 year service plan with PlanMyService LLP.

First, it would be useful to receive some paperwork/email at the end of the service that outlines the checks that were performed on the car, parts that were replaced (if any), and the cost of the service (even if this is being charged via a service plan to a finance company). I did receive a video from the technician walking me round the underneath of the car ie. tyres, suspension and brakes - but nothing relating to the battery, electric motor, software, etc. When I sell the car on I have no practical way to prove that the first service was carried out - because the service book in online and I assume only accessible by an MG dealership?

Second, when booking the car in (both online and again in person with James) I did mention that there was an outstanding software update due for the Battery Management System on the car. I feel that my concerns about the software update were fobbed off to some extent, on the grounds that the head technician wasn't in that day, and also some comment about MG owners' clubs. This was disappointing because while the software update is not urgent, I was hoping it would be done at the first service.

 

[N2STY]

There are plenty of places if you Google print pdf to book you can upload this take it to your dealer and get it filled out and stamped

 

[LDN21]

Thought I would share my experience of the first annual service for my MG ZS EV. I took out a 3 year service plan with PlanMyService LLP.

First, it would be useful to receive some paperwork/email at the end of the service that outlines the checks that were performed on the car, parts that were replaced (if any), and the cost of the service (even if this is being charged via a service plan to a finance company). I did receive a video from the technician walking me round the underneath of the car ie. tyres, suspension and brakes - but nothing relating to the battery, electric motor, software, etc. When I sell the car on I have no practical way to prove that the first service was carried out - because the service book in online and I assume only accessible by an MG dealership?

Second, when booking the car in (both online and again in person with James) I did mention that there was an outstanding software update due for the Battery Management System on the car. I feel that my concerns about the software update were fobbed off to some extent, on the grounds that the head technician wasn't in that day, and also some comment about MG owners' clubs. This was disappointing because while the software update is not urgent, I was hoping it would be done at the first service.

I never had any issues with them but will admit first time (21) they provided a full report and video but last one (22) provided neither. I was wondering if was because I stayed at there the full time.
Also make sure they have updated the AA for the renewal of the breakdown as they forgot the first time