Hot spot wifi not working

[Roberto 2761]

Hi have just had my trophy long range into the dealers, weather not showing hotspot not working or wifi,
Picked up car dealer says it's all good no problem they tell me the car does not have a hotspot or wifi it uses your phone as data which is utter rubbish as the car has its own hotspot.
So they have had the car all day and done nothing and the problem still exists also can't log in to I smart, any ideas guys (help) as mg are no help

 

[siteguru]

Their response would have been correct if you had an SE - but you don't.

 

[Roberto 2761]

Also have read if I have r59 update that has a broken hotspot,
And also does it come with only 1gb data

 

[wbuczolich]

Do you get the "Initialization is failed" Error message when manually updating the weather info?
also, is your "user" app working (loading POIs for example)?
I couldn't get the weather app working on r59 and r63 and went back to r46, where it is working good.
other users still have a working weather app on these versions...

 

[Roberto 2761]

Thanks for that will look into that.

 

[TimB]

I had the exact problem as the op.
dealer applied r59 updates and the weather was now working but not the hot spot.

 

[siteguru]

There's a well-reported workaround for the hot spot not working - set a manual DNS address in your mobile device. (e.g. 8.8.8.8 which is the Google DNS server, or 1.1.1.1 which is CloudFlare DNS).

 

[TimB]

siteguru
Dont think its an actual conection problem as my phone says it is connected to wifi but not available.
the wifi symbol on the front of my phone shows full bars with an exclamation mark.
Tim

 

[siteguru]

I think that is exactly what I've described ... full signal but no Internet connection. And there's no Internet connection because everything tries to connect via names, but actual servers are found via numbers/IP addresses ... the DNS (Domain Name Server) is what translates names to numbers/addresses.

As a test, open the browser on your phone (whilst connected to the hotspot) and enter 142.250.65.195 as the website address ... this is the IP address of google.co.uk ... if the web page opens then this should confirm my theory.

 

[TimB]

Siteguru,

This did not work, it just says site cannot be found.
Many thanks for your efforts.