Instavolt Chargers failed to connect

[dgs99]

Had a problem connecting to Instavolt charger at Sostice Park yesterday. Tried three times, and it accepted my card and connected, but timed out each time and would not charge. Phoned helpline who said it was a problem sometimes with MG. Then tried another charger and used my Electroverse card instead and it worked OK.
I was beginning to panic as only had 11% left in the battery. Does anyone know any tips to get the car to communicate better with the chargers, I normally charge at home ithout problem. My car is MG5 pre-facelift. A tip I can offer is to lock and unlock it 5x if the charger cable won't disengage!

 

[dragon2611]

Some people suggest locking the car with the fob during the handshake helps.

My prefacelift has been iffy with instavolt on a couple occasions then worked fine on the same charger moments later.

Last long journey I did it was MFG (I think ABB? and Hypercharger) and then a Gridserve medium power charger (ABB?) which worked first time.

The gridserve site did have high power chargers but they were further away from the building and I wasn't in a hurry. (Also it was dead quiet due to the time of evening)

 

[SimonomiS]

I had one Instavolt failure recently where it wouldn't connect. Unplugging and starting again and it worked perfectly. I think it might have been the plug having not been quite seated properly the first time. Some of these are HEAVY!

 

[kevin ellard]

I had one Instavolt failure recently where it wouldn't connect. Unplugging and starting again and it worked perfectly. I think it might have been the plug having not been quite seated properly the first time. Some of these are HEAVY!

I think that the reason locking the car can sometimes help is that it engages the lock on the cable and makes sure that it is properly plugged in.

 

[SimonomiS]

I think that the reason locking the car can sometimes help is that it engages the lock on the cable and makes sure that it is properly plugged in.

That makes a lot of sense!

 

[rikm1]

I have had issues with MG5 SR in the past. I found unsing the instavolt app tp kick off charging appeared to resolve issue.

 

[rjb1970]

I sometimes have this, there's an Instavolt hub locally with 6 units, for some reason number 3 never connects with my car, but all the other units are fine