iSmart connection problem

[Deleted member 9909]

Apologies...email or messages and if so what do the messages says? It should only show car alert messages so ?‍

 

[charlie bravo]

Apologies...email or messages and if so what do the messages says? It should only show car alert messages so ?‍

Yes they are alerts every time the car starts, and all the same ever since, the valve alert, just don’t know how to stop the alerts,
Thanks for looking

 

[Deleted member 9909]

Message center
Users can touch the bell at the top-right corner of the My
Profile interface of the APP to enter the message center,
view the detailed alarm information, remote control
command information and news information.

What does the messages say...that is key?

 

[charlie bravo]

Message center
Users can touch the bell at the top-right corner of the My
Profile interface of the APP to enter the message center,
view the detailed alarm information, remote control
command information and news information.

What does the messages say...that is key?

Ok thanks will try tomorrow ?

 

[Grandadgeorgec]

Picked up our new MG4 Trophy today, downloaded the iSmart app and registered as a user, eventually found the QR code but no matter what we did we couldn't get the app and the car to "bind". There must be some data getting across as we noticed our nickname is now on the in-car screen, but after many attempts the binding process gave up with constant time outs. I watched the YouTube videos but either the app isn't working (as said above) or the system software has changed. Will try again tomorrow.

Thought I would provide an update on this subject here despite my car being a 23 plate MG5 SE. I am currently having the same problem, unable to Bind car to my ismart account despite following every bit of advice on this forum. Even spoke with Miles by PM who was very helpful. Car was going to dealer on 26th April (earliest date) but may not now need to.

Now had an email from the infamous Gary Smart at MG as shown below, which gives me hope of a resolution soon. Not holding my breath but its a step forward.?

‐-------------------------

Thank you for your patience.

It does look as though some vehicles have not been added to the App. server.

We have asked our colleagues in China for more details, but hopefully the missing cars will be added shortly.

Kind regards
_______________________________________________________________________________

Gary Smart Customer Service Coordinator Aftersales

 

[siteguru]

You would think that the VINs for the cars would be added as soon as they left the production line for the dock. ?

Maybe they only do them in batches and/or maybe some VINs got overlooked.

 

[tsedge]

You would think that the VINs for the cars would be added as soon as they left the production line for the dock. ?

Maybe they only do them in batches and/or maybe some VINs got overlooked.

Quite, suggests an error-prone manual process, which isn't great.

 

[NewtoEV]

Thought I would provide an update on this subject here despite my car being a 23 plate MG5 SE. I am currently having the same problem, unable to Bind car to my ismart account despite following every bit of advice on this forum. Even spoke with Miles by PM who was very helpful. Car was going to dealer on 26th April (earliest date) but may not now need to.

Now had an email from the infamous Gary Smart at MG as shown below, which gives me hope of a resolution soon. Not holding my breath but its a step forward.?

‐-------------------------

Thank you for your patience.

It does look as though some vehicles have not been added to the App. server.

We have asked our colleagues in China for more details, but hopefully the missing cars will be added shortly.

Kind regards
_______________________________________________________________________________

Gary Smart Customer Service Coordinator Aftersales

Oh interesting, thanks!
I've also been in contact via email with Gary Smart (which may not be a good thing apparently)! Hopefully this will all get sorted soon!

 

[Deleted member 9909]

Do they store them in a vin yard? .... sour grapes about registration.....I know my coats on already

 

[Ian Key]

Do they store them in a vin yard? .... sour grapes about registration.....I know my coats on already

You must have a lot of coats...

Anyway as I'm getting a red trophy does that mean I'll have a vin rouge?

Taxi...

 

[Deleted member 9909]

You must have a lot of coats...

Anyway as I'm getting a red trophy does that mean I'll have a vin rouge?

Taxi...

Just my clown costume ?...can you pick me up on the way past my car is falling apart.

 

[AdyC]

Sounds like the same issue.

Please post a message in response to this thread to let me/us know if the issue is sorted for you so that I/We can then take it up with the MG Dealer.

Mine went in yesterday and everything now working . Some software issue at MG but all working as it should now .

 

[Grandadgeorgec]

Mine went in yesterday and everything now working . Some software issue at MG but all working as it should now .

Yes confirmed, MG emailed this morning asking me to try and bind car to my ismart account. I am very pleased to say it worked and I have a fully functioning app.?

 

[NewtoEV]

I got an email from MG today saying all should be fine now but it still doesn't work! Getting annoyed now.

 

[Deleted member 9909]

So still no QR code being offered?

 

[NewtoEV]

So still no QR code being offered?

Nope, none. Not on the "user" screen or when a "factory reset" goes back to the "configuration".

 

[Deleted member 9909]

This is going to sound stupid but got to ask. What do you get when you log in to the account? I assume no car linked in? In which case it would appear MG have not fully enabled your vin to present a qr code.

 

[NewtoEV]

This is going to sound stupid but got to ask. What do you get when you log in to the account? I assume no car linked in? In which case it would appear MG have not fully enabled your vin to present a qr code.

Correct. I think that's exactly it. My account is set up on my phone but with no QR code there's nothing to connect it to. The email from MG said:

"We have found out that a number of cars were not registered on the server in China.
This should now have been resolved, so please try to connect again."

 

[Deleted member 9909]

Sounds like another email is required ?

 

[NewtoEV]

My dealership called me to say MG issued a software patch. Took it in today, all sorted in 5 minutes! Now it all binds as it should with QR codes etc.