ISmart email re tyre problem

[KeithS]

Back at the beginning of June I highlighted a problem locating a tyre for my MG3 HYBRID following a puncture. I put plenty of posts and received many replies on the forum. However through the MG phone app I also sent an email to the 'smart team. This was on the 7th June, and this evening over two months later I received the reply!
There was nothing they could do, and I should contact my dealer!
Utterly pathetic... it was almost as if it was an AI generated response.
I sent a reply essentially stating that if this is how MG MOTOR UK handle their customers, it has dire implications for the brand moving forward! As I said on my reply at least my dealer acted proactively and offered to resolve the matter satisfactorily.
From looking at the most recent JD POWER CS survey, MG finished on or nearly at the bottom! Mores the pity as from my experience the dealers and the products themselves are so much better than this!

 

[MG Clive]

OMG that's really poor Keith, 2 months for a reply, I'd probably be less annoyed if I received no reply at all.

 

[KeithS]

OMG that's really poor Keith, 2 months for a reply, I'd probably be less annoyed if I received no reply at all.

Your right!!!
As I said from my experience of my dealer - Glyn Hopkins, they seem a lot more interested in customer service.
Perhaps as a budget brand MG MOTOR could get away with a budget service, but what will happen when someone spends 55 or 60k on a Cyberster, they will probably be coming from a German premium brand, and whilst they are far from perfect, they’ve got to be better than the feeble experience of MG customer service.
As I understand it, the Cyberster will only be sold through certain MG retailers, so the owners won’t come into contact with MG UK. If they do they could well be very worried about spending so much money on one of their cars!!